Danielle Mahone Email & Phone Number

Cleveland, Ohio, United States

• Responsible for ensuring data and documentation related to all philanthropic grants, charitable gifts, stock donations, pledges and contributed financial transactions are recorded in Salesforce and reconciled.
• Managing the Rock Hall's CRM system for the Development Division.
• Conducting research and analyzing data to identify potential donors to prepare stewardship plans and materials.

Cleveland, OH

• June 2020-August 2022
• Processed over $4million in donor and trustee tickets, VIP packages, and tables for the 2021 Rock Hall Induction Ceremony
• Processes trustee and donor annual fund gifts, Museum 2.0 campaign pledge gifts, and grants
• Composes and mail donation and grant acknowledgement letters
• Processes weekly membership kit fulfillment
• Oversees monthly membership renewal

Cleveland, OH

• Served as the onstage face of the Membership department, promoting, selling, renewing, and upgrading memberships to onsite guests of the Rock Hall
• Collaborated with visitor service and box office staff to deliver exceptional customer service through actively anticipating member and guest needs and questions, and quickly resolving any issues that arise
• Worked diligently within the department to plan and execute special member events, reform membership protocol and procedures, and exceeding our 2018 budget goal of $1 million

Cleveland, OH

Cincinnati Area, KY

• Reporting to the Box Office Manager, the Patron Services Supervisor is the first line of communication between our patrons and the organization.
• Provided supervisory coverage of the box office during business hours and concert shifts. Duties include overseeing completion of opening and closing daily tasks, assisting other departments with projects, delegating.
• Managed a staff of of 4-6 PSRs during concert shifts
• Resolved patron issues in a prompt manner while maintaining high standards of quality and precision
• Collected data from post-concert patron satisfaction surveys and write weekly reports that the marketing and audience engagement departments use to address and solve significant issues before the next concert

Cincinnati, OH

• Assisted patrons in person, over the phone, and at concerts with superior customer service by learning and managing a great deal of information about concerts, events, and promotions in order to best answer patrons’.
• Encouraged patron engagement by suggesting additional Symphony and Pops concerts based on patron interests
• Processed single ticket and subscription orders using the Tessitura ticketing software
• Supervised front of house for 3-5 concerts a month. Duties included running the gift shop, monitoring volunteers, and coordinating concert protocol with building management, box office, and backstage staff

Master Of Music - Mm, Music Performance, General

Bachelor Of Music, Music Performance, General