Danielle Mahone Email & Phone Number

Cleveland, Ohio, United States

• Responsible for ensuring data and documentation related to all philanthropic grants, charitable gifts, stock donations, pledges and contributed financial transactions are recorded in Salesforce and reconciled appropriately • Managing the Rock Hall's CRM system for the Development Division.• Conducting research and analyzing data to identify potential donors to prepare stewardship plans and materials.

Cleveland, Oh

June 2020-August 2022•Processed over $4million in donor and trustee tickets, VIP packages, and tables for the 2021 Rock Hall Induction Ceremony•Processes trustee and donor annual fund gifts, Museum 2.0 campaign pledge gifts, and grants•Composes and mail donation and grant acknowledgement letters•Processes weekly membership kit fulfillment•Oversees monthly membership renewal •Continues to provide excellent customer service to Rock Hall members•Provides oversight of day-to-day membership operations and logisticsJuly 2019-June 2020•Oversaw and supervises 1-2 on-stage membership representatives •Served as the on-site membership sales supervisor and team lead

Cleveland, Oh

•Served as the onstage face of the Membership department, promoting, selling, renewing, and upgrading memberships to onsite guests of the Rock Hall• Collaborated with visitor service and box office staff to deliver exceptional customer service through actively anticipating member and guest needs and questions, and quickly resolving any issues that arise•Worked diligently within the department to plan and execute special member events, reform membership protocol and procedures, and exceeding our 2018 budget goal of $1 million

Cleveland, Oh

Cincinnati Area, Ky

Reporting to the Box Office Manager, the Patron Services Supervisor is the first line of communication between our patrons and the organization.•Provided supervisory coverage of the box office during business hours and concert shifts. Duties include overseeing completion of opening and closing daily tasks, assisting other departments with projects, delegating projects to Patron Service Representatives (PSRs), and assisting Box Office Manager with training new PSRs• Managed a staff of of 4-6 PSRs during concert shifts• Resolved patron issues in a prompt manner while maintaining high standards of quality and precision• Collected data from post-concert patron satisfaction surveys and write weekly reports that the marketing and audience engagement departments use to address and solve significant issues before the next concert

Cincinnati, Oh

• Assisted patrons in person, over the phone, and at concerts with superior customer service by learning and managing a great deal of information about concerts, events, and promotions in order to best answer patrons’ questions calmly, confidently, and efficiently• Encouraged patron engagement by suggesting additional Symphony and Pops concerts based on patron interests• Processed single ticket and subscription orders using the Tessitura ticketing software• Supervised front of house for 3-5 concerts a month. Duties included running the gift shop, monitoring volunteers, and coordinating concert protocol with building management, box office, and backstage staff

Master Of Music - Mm, Music Performance, General

Bachelor Of Music, Music Performance, General