Project: Design and develop new internal portal site for the entire Department• Strategize a phased approach plan to coalesce 50+ Microsoft tenants of ~120k users for access and training• Conduct requirement gathering from federal stakeholders to clearly outline non-negotiables and scope for launch• Staff and lead team of 3 SharePoint Developers, 4 Content Managers, and a ScrumMaster using ~2M budget• Present project updates to senior leadership to mitigate risks for SharePoint minimal viable product (MVP)• Collaborate with cross-functional teams to develop a Department wide access plan and change management strategy for adoption/future governance • Lead site demonstrations with 10+ program and staff offices to document federal champions to support the new site• Train ScrumMaster to facilitate all sprint ceremonies and prioritize tickets in JIRA backlog for future sprint planning based on federal client needs

Project: Provide product and program management support for Department of Energy account and Energy.gov website • Provided day-to-day management for a testing/training team of 5 people for Drupal 8 upgrade• Served on proposal teams to secure wins for future Portfolio work (latest win for NASA; 550K+)• Created RACI charts for incumbent capture and future employees to maintain firm’s OI standard • Designed a change management plan and technical solution to update 75,000+ nodes of outdated content • Collaborated with main client and federal stakeholders to create roadmaps and explain technical solution designs for approval• Documented cloud infrastructure architecture and testing plan to support website move to Amazon Web Services (AWS)• Composed Energy.gov site assessment to review site performance, 508 Compliance, SDLC workflow process and more

Project: Offer product management and scrum master support for a SNOW application with a cross-functional team of 5 analysts and 4 developers plus other scoped applications • Monitored 3M+ funding and team hours to approve timesheets in Time&Expenses weekly• Coordinated environment clones, system upgrades, and regression testing across all teams in the SNOW instance• Led integration designs for Active Directory and Oracle PeopleSoft Applications with ServiceNow SaaS application• Surpassed all Service Level Agreements (SLAs) delivery deadlines during each release cycle to avoid financial penalties• Oversaw JIRA testing scenarios and comments to ensure no defects or script errors are reported during external QA testing• Reviewed and approved all team enhancement designs for new functionality for backlog prioritization and futuredevelopment efforts

Project: Supported the operations and maintenance of a cloud application with 95,000+ international users• Devised onboarding documentation for incoming resources to learn key components of the system• Maintained enhancement backlog of 600+ requests in ServiceNow’s SDLC from over 95,000 users• Led daily stand-up meetings between technical and non-technical team members for progress updates• Reviewed team’s test scripts in Microsoft Excel for quality assurance before sending to client’s testing team• Orchestrated weekly client meetings to review enhancement requests and advise on best practices for implementation• Updated FAQs for Support Desk team to anticipate future questions/answers for new enhancements after each release cycle