Danielle Grimley Email & Phone Number

Little Elm, TX, US

Remote

• Vet2Pet Customer Success Team at Vetsource
• Provides training for hospital leadership and staff
• Assists hospital leadership with strategic planning for app success and engagement
• Provides recommendations, resources and assets
• Coaches hospitals on best practices and identifies opportunities for improvement
• Routinely meets with hospital leadership to review what is working and what could be improved to maximize app benefits to the hospital and their clients

Remote

• Chief Culture Officer[Position sunsetted due to company acquisition]
• Demonstrates the core values, vision and mission of the company first-hand.
• Defines organizational goals and align departments effectively.
• Establishes an emotional connection for employees, leadership, and the organization as whole.
• Creates memorable, meaningful, and purposeful connections while building a team of service-minded stewards.
• Empowers team members to be proactive and protective of the company culture, including the permission to speak up and be proactive.

Houston, Texas

• Responsible for all areas of hospital administration--including human resources, inventory, office management, financial reporting, technical support, marketing, operations & strategic planning.
• Create all posts for social media accounts & consistently engage with clients & local pet owners online.
• Establish a strong hospital brand through relationship management, as well as digital, perception, & grassroots marketing.
• Coach and develop team members in technical skills, interpersonal skills, and emotional intelligence.
• Cultivate an environment of teamwork and engagement by motivating staff toward shared goals and vision, promoting personal growth, and facilitating team building exercises.
• Nurture positive culture in the workplace by prioritizing team member wellbeing and encouraging open communication.

Plano, Texas

• Communicated and networked with advertisers to receive content for each issue of SPOTLight, the CCVMA's local newsletter
• Supervised the coordination of all content, design and timeline for SPOTLight
• Composed and sent out invoices to advertisers while keeping up with accounts receivables

Plano, Texas

• Coordinated all meeting preparation and arranged details such as reserving venue, composing sign-in sheets, and preparing certificates and other documents
• Managed website interface, vet-to-vet advertising and event invitations
• Responded promptly as as liaison to the membership by greeting members at meetings, processing email account and phone line daily and assisting with registration and other tasks
• Assisted the Board by making arrangements for all Board meetings, composing agenda, recording minutes on behalf of the Board and maintaining all records for the organization
• Created analysis reports to track membership trends, meeting attendance, profit/expenses, etc.

Mckinney, Texas

DFW

• Utilized positive reinforcement training with no harsh corrections in working with dogs of all age and size
• Worked with clients to discover their dog's specific training needs and created a plan to help them and their dog learn effectively
• Assessed each dog's behavior, personality and energy at all times and made recommendations based on what is best for the dog in every situation
• Invested in each client by creating personal relationships and explaining behavior and training principles in order to encourage long-term success
• Instructed group classes each week in Basic Obedience and Puppy Kindergarten
• Managed administrative tasks of contacting clients, scheduling training sessions, promptly responding to all communications and questions, and organizing client information

Plano, Texas

• Served as the "stop-gap" for any and all obstacles that came up on a daily basis; made sure all daily tasks ran smoothly and efficiently; continually addressed errors in the database and appointment schedule; found.
• Planned and coordinated all internal staff meetings
• Assisted in event planning for the annual VEI Referring Veterinarian Continuing Education Dinner
• Compiled and created analytic reports utilizing PowerPoint, Excel and Word
• Established and maintained business and vendor accounts for the practice in making sure supplies and equipment were always stocked
• Improved clinic visibility through managing and maintaining social media presence

Plano, Texas

• Displayed exemplary customer service when greeting and checking in clients, taking payment, and scheduling appointments
• Processed emails and faxes promptly throughout the day
• Maintained and updated extensive database of clients, patients and referring veterinarians
• Demonstrated success in providing quality customer service by understanding client needs and emphasizing timely responses
• Effectively managed customer service issues as they were presented in a productive and positive manner
• Assembled daily financial summary reports and maintained cash box

Sherman/Denison, Texas Area

• Co-coordinate and present prevention and education programs to local schools K-12
• Manage social media – update website, Facebook, Twitter, blog, etc.
• Developed skills in outreach & volunteer coordination, networking, and organization of non-profits
• Trained to oversee supervised visitation

Sherman, Texas

• Answer phones, make appointments, send emails to members, manage records, organize files
• Assistant to the Director—manage budget worksheets, represent the Institute on campus and outside of Austin College

bryan/college Station, Texas Area

• Aided in preparation for meetings and trainings, ran errands, supported board members in tasks for community fundraising, worked with families when needed
• Researched the process involved with starting an outreach program to local schools and coordinating training sessions
• Developed a better understanding of the multidisciplinary process involved in working with children’s advocacy centers and learned skills needed to work in the non-profit field

Sherman/Denison, Texas Area

• Organized information, prepared reports, updated website
• Taught life-skills classes to children 6-13
• Developed skills in policy-making, communication and coordination of a non-profit

• Host sister to exchange students from the Philippines, Japan and Italy
• Orientation and arrival volunteer: assisted with the set up and management of orientation, assisted students at the airport between connecting flights

Bachelor'S Degree, Magna Cum Laude, Non-Profit/Public/Organizational Management

Activities and Societies: • Posey Leadership Institute, Co-coordinator of Rangel Outreach Program • French Club, President • Jordan Family.

Education record

National Honor Society, Secretary National French Honor Society French Club, President Junior World Affairs Council, President Mayor's.

Education record