Principal author and designer of ShiftWise VMS learning content, responsible for developing digital in-app training (WalkMe), eLearning courses (Articulate 360, Adobe Captivate), job aids, quick reference guides, infographics, and videos to elevate customer proficiency using ShiftWise technology. Key achievements:* Driving digital adoption and “just in time” learning as the lead WalkMe solutions engineer and project manager for the ShiftWise VMS platform — recognized as a Top 100 DAP Professional of 2024;* Creating engaging, informative eLearning courses suitable for novice and expert ShiftWise VMS users;* Writing concise, comprehensive technical documentation to empower new users to master system functionality;* Partnering with Marketing to develop multimedia videos in support of new products; * Energizing new hires by creating the first-ever ShiftWise new hire orientation program; and * Administering an online Learning Center (LMS) to facilitate training 24 hours a day, 7 days a week.

Partnered with senior leadership, subject matter experts, cross-functional teams, and external vendors to shape company culture and mitigate key risks. Together, we delivered award-winning communication and training initiatives to 57,000 colleagues in more than 130 countries. Responsible for writing internal compliance communications campaigns and designing interactive eLearning courses.

Managed global, multifaceted, C-Suite sponsored projects on behalf of the Risk & Compliance team. Winner of the CEO Recognition Award for outstanding service.

Supported five senior Compliance officers by managing multiple calendars; writing and copy editing internal communications and presentations; maintaining confidential Board materials, meeting minutes, and audit findings; processing invoices; and arranging extensive travel, large-scale events, and global training sessions.

On-site consultant for a 24/7 desktop publishing and graphic design center, responsible for creating, designing, and editing pitch books, presentations, training materials, and intricate maps in a fast-paced, client-driven environment.

Performed professionally with numerous regional theaters, national touring companies, and local NYC venues.

Provided customer service and project management expertise for this non-profit Broadway and Off-Broadway theater company. Responsible for generating individual ticket sales, renewing subscription packages for 45,000 theatergoers annually, and managing a four-play season package offered jointly with the Golden Theatre Company.