Danielle Elliott Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Enters and monitors customer orders and acts on order fulfillment issues
• Prepares customer invoices
• Validates and maintains pricing for customer orders
• Carries out terms of sales agreement (such as rebates, payment/Inco terms, taxes)
• Proactively makes collection calls and identifies and acts on account receivable issues
• Initiates customer complaint resolution process and participates in the resolution of customer service complaints

Pittsburgh, Pennsylvania, United States

• Performs monthly auditing to ensure that document and quality control procedural requirements are being effectively applied and that deficiencies are addressed
• Accesses, maintains, and operates systems to support departmental processes (SAP, SharePoint, manuals); serves as a resource to others for problem solving/training/coaching in their operation
• Provides support to the Customer Experience Specialists to ensure seamless support coverage- Enters and monitors customer orders and acts on order fulfillment issues- Proactively monitors rail shipments and contacts.
• Develops and maintains online records and libraries of information and provides expertise to help others establish such systems
• Administers the SharePoint site for a function. Tracks documents and ensures information is current
• Independently develops training program content

• Responsible for the design, implementation, and monitoring of enterprise telecommunications projects
• Supports mid to large sized corporate wireless accounts
• Acts as a liaison between customers and telecommunications carriers
• Provides internal coaching, training, and assistance for carrier processes and procedures
• Created and maintains a training guide for carrier processes and procedures

• Assisted in company long and short-term strategic planning and budgeting
• Worked with a team to identify objectives and strategies to hit both company and individual business goals
• Created a process on how the sales team interacts with clients to close sales and generate recurring revenue
• Led company-wide knowledge share initiative to cross-train within the different departmentsPerformed carrier contract negotiations

• Provided and executed strategies for cost reduction on corporate wireless accountsWorked with sales and marketing team to close new accounts
• Provided technical support (Android, iOS, RIM, and GPS units)
• Provided order fulfillment for all major wireless carriers

• Strategic writing and social media design
• Editor and contributing journalist for web
• Logo and advertising design
• Promoted events and productions through media advisories, press releases, and marketing campaigns

• Provided executive level administrative support to the Youth and Senior Adult ministers
• Planned and coordinated mission trips
• Promoted events and programs to generate new membership and participation
• Maintained website
• Created weekly print newsletter

• Maintained church records (memberships, contributions, and calendar of events)
• Fostered community relations through events such as Trunk or Treat, consignment sales, and clothing and food drives
• Prepared weekly bulletins and monthly newsletters
• Worked with the finance team on preparing annual budgets
• Maintained day-to-day financials and weekly deposits

• Delivered specialized administrative support for the President, Vice President, and senior executives
• Maintained electronic databases and filing systems to keep client information current
• Created physical scrapbooks with clients’ achievements and mentions in the media
• Assisted with monthly AP and AR
• Provided additional support for special PR projects as needed