Danielle Elliott Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Enters and monitors customer orders and acts on order fulfillment issues• Prepares customer invoices • Validates and maintains pricing for customer orders• Carries out terms of sales agreement (such as rebates, payment/Inco terms, taxes) • Proactively makes collection calls and identifies and acts on account receivable issues• Initiates customer complaint resolution process and participates in the resolution of customer service complaints• Proactively monitors rail shipments and contacts customers to reduce railcar hold times• Proactively monitors shipment and consumption information (such as vendor management inventory, consignment, and extended supply chain interface) and identifies and acts on issues• Concurrently serves as CX Administrator, performing all required tasks and responsibilities as previously outlined

Pittsburgh, Pennsylvania, United States

• Performs monthly auditing to ensure that document and quality control procedural requirements are being effectively applied and that deficiencies are addressed• Accesses, maintains, and operates systems to support departmental processes (SAP, SharePoint, manuals); serves as a resource to others for problem solving/training/coaching in their operation• Provides support to the Customer Experience Specialists to ensure seamless support coverage- Enters and monitors customer orders and acts on order fulfillment issues- Proactively monitors rail shipments and contacts customers to reduce railcar hold times and alert of any delays- Creates Master data- Assists in developing and delivering customer service training modules- Applies understanding of NOVA Chemicals’ and multiple customer web-based systems to carry out order fulfillment responsibilities• Develops and maintains online records and libraries of information and provides expertise to help others establish such systems• Administers the SharePoint site for a function. Tracks documents and ensures information is current• Independently develops training program content• Active member of the ISO Audit Team, former member of the SharePoint Cleanup Team, and active participant in USCC-wide event planning and volunteer opportunities• Provides team support with office and clerical responsibilities• Provides business support with reporting and auditing across multiple departments

• Responsible for the design, implementation, and monitoring of enterprise telecommunications projects• Supports mid to large sized corporate wireless accounts• Acts as a liaison between customers and telecommunications carriers• Provides internal coaching, training, and assistance for carrier processes and procedures• Created and maintains a training guide for carrier processes and procedures

• Assisted in company long and short-term strategic planning and budgeting• Worked with a team to identify objectives and strategies to hit both company and individual business goals• Created a process on how the sales team interacts with clients to close sales and generate recurring revenue• Led company-wide knowledge share initiative to cross-train within the different departmentsPerformed carrier contract negotiations

• Provided and executed strategies for cost reduction on corporate wireless accountsWorked with sales and marketing team to close new accounts• Provided technical support (Android, iOS, RIM, and GPS units)• Provided order fulfillment for all major wireless carriers

• Strategic writing and social media design • Editor and contributing journalist for web• Logo and advertising design• Promoted events and productions through media advisories, press releases, and marketing campaigns

• Provided executive level administrative support to the Youth and Senior Adult ministers• Planned and coordinated mission trips • Promoted events and programs to generate new membership and participation• Maintained website • Created weekly print newsletter

• Maintained church records (memberships, contributions, and calendar of events)• Fostered community relations through events such as Trunk or Treat, consignment sales, and clothing and food drives• Prepared weekly bulletins and monthly newsletters• Worked with the finance team on preparing annual budgets• Maintained day-to-day financials and weekly deposits

• Delivered specialized administrative support for the President, Vice President, and senior executives• Maintained electronic databases and filing systems to keep client information current• Created physical scrapbooks with clients’ achievements and mentions in the media• Assisted with monthly AP and AR• Provided additional support for special PR projects as needed