Danielle H. Email & Phone Number

United States

• Oversee the comprehensive management of a diverse vintage race car fleet consisting of 65 vehicles for 12 individual clients.
• Collaborate with a multidisciplinary team of mechanics, engineers, and support staff to streamline operations and maximize efficiency.
• Strategically oversee project budgets, meticulously monitoring expenses and identifying avenues for cost reduction without compromising quality.
• Cultivate and maintain client relationships by consistently surpassing expectations through the delivery of high-quality service, timely communication, and personalized solutions tailored to individual preferences and.
• Provide leadership and guidance to cross-functional teams, delegating tasks and monitoring progress.
• Identify and mitigate risks to ensure project success and adherence to timelines.

• Projects included, but not limited to, multiple State-wide Department of Corrections, Public School Districts with up to 23,000 Employees across the United States, Manufacturing and Trucking Plants, etc.
• Led the successful implementation of concurrent multiyear Enterprise Professional Services Projects, ensuring seamless rollout and adoption of software.
• Proactively collaborated with customers to thoughtfully plan and implement change management strategies.
• Conducted planning, analysis, coordination, and reporting activities to maintain project schedules, providing regular updates on project status.
• Effectively communicated the TimeClock Plus (TCP) solution within the context of customers' use cases and workflows, ensuring a comprehensive understanding and alignment of expectations.
• Scheduled and led internal and external video conference calls involving Professional Services, Sales, Partners, and Customer stakeholders.

• Served as the first point of contact for all client needs, establishing a strong rapport & ensuring prompt resolution of inquiries
• Collaborated closely with clients, Sales, and Development teams to maintain and share requirement documents, ensuring alignment and understanding of project objectives.
• Maintained a concrete, accurate, and dynamic knowledge database of project action items and decisions, facilitating easy actioning and sharing of critical information.
• Utilized knowledge of continuously changing action item deadlines to check-in with stakeholders in a subtle and genial manner, ensuring project progress and stakeholder satisfaction.
• Conducted weekly Resource Planning sessions with the development team, effectively tasking out development items for execution.
• Reviewed and contributed to the development of internal processes and procedures, enhancing operational efficiency and ensuring consistency in project execution.

Remote

• Recognized as a Salesforce PSA "Super User," providing extensive support and program education to all relevant staff members, contributing to enhanced proficiency and productivity within the organization.
• Connected with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.
• Created implementation strategy/outlines in coordination with assigned resources.
• Communicated implementation strategies, requirements, and assignments to team members.
• Facilitated project reviews and worked with respective teams to assess opportunities for improvement.
• Defined and controlled project scope using standard project management methodologies and internal quality control/assurance.

Chandler, Arizona

• Orchestrated the oversight of internal business policies, processes, workflow, and procedures, ensuring alignment with organizational objectives and standards.
• Successfully managed budget expenditures, fostering effective communication with internal stakeholders to optimize financial resources.
• Spearheaded program management for all team meetings, handling scheduling and agenda creation to facilitate productive and organized discussions.
• Directed the management of the internal document-sharing site, InsideBlue, ensuring seamless accessibility and organized dissemination of critical information among team members.
• Took on the role of an event manager for marketing events, orchestrating successful planning and execution to enhance the organization's presence and promotional activities.

Phoenix, Arizona Area

• Oversaw a team of 6 direct reports and 50 indirect reports, ensuring optimal performance and productivity.
• Developed and nurtured strong customer contacts and positive, proactive, advisory relationships with the Hiring Managers, MSP and representatives of the client ensuring open streams of communication.
• Operated as the lead point of contact for any and all matters specific to customers.
• Drove new technology process documentation.
• Managed customer and personnel escalations for teams in North and South America
• Maintained employee and customer information in proprietary systems (including approval of payroll, travel, and expense reimbursement).

Houston, Texas Area

• Facilitated seamless communication and correspondence for the team during travel through diligent use of email and phone, ensuring connectivity and information flow.
• Efficiently created, monitored, and managed expense reports and timesheets, contributing to accurate financial tracking and reporting.
• Coordinated domestic travel arrangements for the team, managing logistics and ensuring smooth itineraries.
• Maintained a comprehensive calendar of appointments and deadlines, ensuring accountability and adherence to client deadlines.
• Handled and safeguarded confidential information and sensitive material, demonstrating a commitment to maintaining the highest standards of confidentiality.
• Created and edited documentation for clients and projects utilizing Microsoft Excel and Access, ensuring accuracy and professionalism in client deliverables.

Houston, Texas

• Created surveyor packages for BOP/DTE Inspection, Survey, and Assessment jobs.
• Consulted with technical staff on a daily basis regarding the integrity and completion of technical documents processed in surveyor packages.
• LRED CARD “Super User” – provided support/program education to all Technical Staff.
• Worked as part of a team to develop processes and procedures for the company, globally.