- Provide timely and effective technical support to Salesforce users via variouscommunication channels (e.g., help desk tickets, email, chat, phone) in a professionaland courteous manner- Troubleshoot and resolve Salesforce-related issues, including user access, dataintegrity, system functionality, and user errors- Collaborate with cross-functional teams, such as sales, customer support, and billing, toaddress Salesforce-related inquiries and issues- Assist in the configuration and customization of Salesforce, including user management,security settings, data management, workflow automation, reports and dashboards- Help with data cleansing, data migration, and data quality initiatives to ensure accurateand up-to-date data within Salesforce- Participate in Salesforce system upgrades and enhancements, including testing,documentation, and user training- Stay up-to-date with Salesforce releases, features, and best practices, and providerecommendations for system improvements- Support ad-hoc projects and tasks assigned by the Business Applications Team or otherstakeholders

Consultant offering administration & design support for clients. Skills executed include website management, graphic design for marketing materials, digital tech & data management on location for large-scale conventions, and administration; building technology stack for operations to increase optimization rate.

Assisted in start-up’s business development providing quality control of website and app release through extensive testing. Project coordination and graphic design for this upstart business including website build, logo design, and brand development.

- Utilize SFDC administrator skills to continuously deliver business solutions while maintaining existing functionality in a continuously evolving org, supporting the largest annual Salesforce event in Colorado.- Interpret business requirements, provide accurate estimates, and meet deadlines on deliverables. - Work closely with various teams, developers, and volunteer coordinators to improve functionality.- Launch new processes designed to increase conference attendee satisfaction and improve conference data analysis for use in future event planning.

Worked alongside the Executive Director to plan and execute the long-standing annual event for 12,000+ attendees. Responsibilities included layout coordination, artist communication, graphic design (festival assets, marketing, advertising) build-out of new festival app using BuildFire technology to reduce paper waste, website updates, volunteer recruitment, and day-of-festival oversight.

Worked alongside the team in a start-up media company whose audience grew to 1M+ during tenure. Executive Assistant to the founder; duties included calendar & travel planning, email management, HR & payroll duties, graphic design & marketing, customer support, SOP creation & administration, and event assistance.

Worked closely with ownership to help run a busy short-term property management company. Duties include integration and training of new business management software, working with guests through the entire reservation process from finding the right property, payment, and contract procurement.

Built brand awareness through website upgrade & maintenance, social media platforms, in-house graphic design for print and e-mail marketing campaigns. Worked with Event Coordinator to make events successful through marketing and social media engagement.

Video editing on variety of projects from Kickstarter videos for clients to educational videos for corporate conferences. Project management and graphic design for local upstart business which includes website build, logo and packaging design.