Managing growth of largest new sector to improve processes, increase offerings, and support existing partners.

Hiring, training, and managing a team of 8 while establishing new specialized teams as the size of the department doubled in work and people. Developing new time-saving processes for our 4 carrier partners and their growing demands with standardization and building into our technology. Auditing our current work to ensure standards are high and fix issues that existed.

As a Client Services Manager at a health benefits enrollment company specializing in Section 125 employee supplemental benefits, I play a critical role in managing the weekly enrollments of groups of up to 400 employees from implementation through the plan year. My responsibilities include overseeing secure handling of sensitive data, ensuring compliance with privacy standards, and addressing any issues that arise when data is not updated or shared appropriately to the necessary carrier partners. I also engage directly with prospective members through personalized text and email communication, providing clear education on their benefits options to ensure informed decision-making. My problem-solving skills and attention to detail help streamline the enrollment process and enhance the overall member experience as the department's workflow grew monthly.

Managing multiple roadshow events in Costco for five Fortune 100 clients.Driving sales in each even grossing between $14,000 and $80,000 across San Diego County.Duplicating my skills and directly managing a team of 4 in our retailers for our numerous clients.Interviewing and training new hires to confidently run and manage one event in one retailer.Building relationships with the managers and staff of our retail business partners in ten locations across SD County.Overseeing payroll for a team of 8.

Monitor & maintain the studio’s high quality of cleanliness and organization due to high popularity & traffic.Assist members & guests with relevant info and locating necessary props.Assisted in creating a marketing plan to increase studio membership.Trusted to work and clean without supervision as the only employee on-the-clock.

Operate the backend of our Personalization Program by communicating with the artists that make the program happen for our customers and non-profit partners. Create the content for our Corporate and Retail Customization Programs including logistics of the customization process and shipping.Calculate price points for unique custom projects for large corporate partners as well as small-batch local projects to make the biggest impact for our non-profit parnters and retail partners.

Expand local presence through high-level marketing strategy including events, social media, SEO, and unique campaigns.Organize & manage inventory tracking and supply needs of 10 products through 4+ distribution channels.Implement a Seasonally Directed Content Calendar including budgets, content, and methods to engage.Plan, attend, & maintain financial profitability of Pop-up Events across SD County, involving 4+ markets per week to sell bottles and educate people on the impact of our Live Give Heal Program through net profits. We reach 50-150 people weekly on average.Facilitate content needs of our personalization / customization programs: convert files through Adobe Creative Cloud from original customer submission for submission to sub-contractors.Maintain 10+ wholesale & consignment retail accounts spanning San Diego including Texas & Idaho and expanding custom retail portfolio to 15+ additional distributors.

Adapt service styles from fine-dining, to the casual Lomas Bar, to large weddings, fundraisers, and conferences. Optimize time management by preparing for weekly events during shifts to alleviate stress on the day-of. Organizing event materials before and after to create ease in event prep during the high season.Maintain an emphasis on accommodating all members and guests to assure positive experiences and a desire to come back. As a bartender, the same standards apply.

Through managing finances, I am responsible for organizing daily expenses associated to each separate job. I maintain organization on the job site, dealing with everything from power tools to sweeping.This position stretched through the summer months, so I have held the position for 9 moths in total.

I was awarded a double magnum of wine for the quality of service I displayed through the holiday season.Within a day's service, each employee worked together using their different roles to maintain a seamless service. I worked as part of the brunch team running a section of more than 10 tables with 1000 total covers across the restaurant on a given weekend. I learned to seamlessly transition between day and evening service styles. I have the ability to quickly multitask between taking care of my tables' needs, bussing, and handling cash and credit transactions. Through Loretta, I developed a more refined alcoholic beverage knowledge through tastings, notes and crowd sourcing opinions.

Act as an art ambassador by greeting customers and visitors as they entered and answering questions regarding gallery represented artists and artwork, and other local art events happening in San Diego.Through scanning the correspondence and press packets of more than 75 artists involved with the gallery, I digitized 1000s of documents and saved relevant, important physical documents and learned the important and superfluous material to send to a gallery.

My responsibilities as Banquet Captain focus on presentation of the room and food. I was trained as Banquet staff, Front of House Server, Snack Bar cook and server, Food Runner, and Host. I worked as team leader for Event Services managing around three employees or running entire event solo. Throughout the event, I remained in contact with the kitchen to keep buffets stocked as well as guests to get feedback. I have practice memorizing menus and dietaries, as well as ingredients to prepare food

Each day I was responsible for greeting customers and directing them to wherever they wanted/needed to go, handing out daily schedules and programs for reference. I helped keep order by the busses and trams in the parking lot so each patron was able to get to and from the fair safely and efficiently. With positions all over the fairgrounds, I had a clear understanding of the fair and what was happening where on the grounds.

I served guests at countless corporate and private events focusing on customer comfort and food service. Each event differed requiring myself to learn how to serve canapés, three course meals, and drinks at various venues.

Collaborated with permanent employees on upcoming exhibition events & community projects and learned the best ways to communicate and operate in a British organization.Main correspondent in charge of scheduling primary school visits to the gallery for the upcoming curriculum based exhibition 3 Branches of the Same Tree: Art, Science, and Education. I planned and organized who would lead the tours, transportation, and timing for the school and our gallery staff.Marketed the gallery and their events through restructuring the daily use of their Twitter account and publishing event listings on various art sites.I used MailChimp to create and edit the biweekly email that went out to locals and news sources that detailed the exhibition events and family weekend projects.

I open and set up the outside display daily, manage the front desk, inventory new items and upload product information on the company website. Following sale leads, I research products and correspond with interested parties regarding our fine Chinese antiques. I also created, manage, and update the company Facebook page with details of sales and our new items.

I managed crowds of patrons at the trams and bus stops maintaining safety and efficiency. I monitored exits so alcoholic beverages stayed inside beer gardens, all while helping any patrons locate different destinations on the fairgrounds.

I managed crowds of patrons at the trams and bus stops maintaining safety and efficiency. I monitored exits so alcoholic beverages stayed inside beer gardens, all while helping any patrons locate different destinations on the fairgrounds.