Danielle Martins Pinheiro Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montréal, Québec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Responsible for collections support of AT&T Business Customers in Canada and Latin America, by assisting and providing payment solutions, specially for outstanding balances.Manage operational demands, by addresing customers requests internally to AT&T and responding with efficiency and accuracy.Represent AT&T to its customers with a high level of quality service.

Toronto E Região, Canadá

Assisted and encouraged international students who were learning English as a second language, by providing studying strategies and tips to improve their motivation and satisfaction in their English courses. Lead workshops, study groups; supported events and volunteer activities; provided feedback and encouragement to build student confidence while presenting opportunities for involvement in the community to build culturally appropriate social skills.Developed research studies to improve quality level of services.

São Paulo E Região, Brasil

Responsible for co-branded business credit cards, BNDES business card, leasing, acquiring Visanet, credit and loan solutions with credit and debit card receivables as a collateral.

São Paulo E Região, Brasil

Monitored the implementation of all local lending portfolio products for small business, considered a new segment of BankBoston in the Brazilian market. Responsible for all credit and loan operations with credit card receivables as a collateral, also for managing all advance of credit cards receivables operations.Reviewed and implanted a new operational procedure for managing new contracts of credit and loan operations with credit card receivables as a collateral.Elaborated all training and supporting materials for relationship managers concerning all details about credit and loan operations with credit card receivables as a collateral.Responsible for design and launch of local lending contracting operations in a new digital platform, a pioneer solution in the market, as a result was twice awarded for following best practices.

São Paulo E Região, Brasil

Monitored market and competition of all portfolio products of the bank. Responsible for structured analysis of local lending products, focused on performance by segment and comparison with local market. Managed and reviewed MIS local lending products performance reports. Elaborated internal and external communications materials of local lending products. Structured and analyzed local lending products’ customer researches.Responsible for the whole content of all local lending products on the intra and internet.Responsible for identifying a specific opportunity of cost reduction in the operation process of local lending products, which could improve 8% of local lending portfolio products results in 2004.

São Paulo Area, Brazil

Head of marketing department, also responsible for internal marketing and social responsibility initiatives.Created a new information center, with the main goal of monitoring market and competitors, also managing strategic internal database.Developed and introduced a new visual identity, also elaborated the office new logo with the advertising agency.Coordinated events, organized and promoted lectures, raised funding through sponsorship, and managed all press contact with the office, in order to promote the associate team.

São Paulo E Região, Brasil

Head of Marketing Information teams, responsible for research, market and competition, internet, intranet and DBM control. Led the relationship with research agencies, also in charge of the analysis and communication of market researches throughout the wholesale banking (Corporate and Private Banking).Implemented the Balanced Scorecard Institutional project, with the wholesale banking executives, and responsible for training all wholesale bank employees about the project guidelines.Led the relationship with advertising agencies, being responsible for the wholesale bank domestic and international advertising grid.Managed the wholesale Marketing budget, and sponsorship approvals and evaluations.

São Paulo Area, Brazil

Responsible for the elaboration and coordination of Database Marketing sales campaign for remote channels, such as bank phone, internet banking and ATMs, also for retail branches, with the goal of increase activation, retention and loyalty.Prepared and conducted training sessions for relationship managers about the main advantages of using Database Marketing campaigns to reach their goals.Awarded by the board of directors with a Multiplier Certificate in recognition of training and developing talents.

São Paulo E Região, Brasil

Internship and training on the main business departments of the bank.Responsible for the elaboration, communication and monitoring of Database Marketing sales campaigns throughout the bank branches.Planned and prepared direct marketing campaigns for the retail bank.

São Paulo E Região, Brasil

Managed the planning and control of soft drinks production and storage over the factories.Conducted a project that optimized the capacity of production of soft drinks among the factories, which reduced 5% of the soft drink production costs.

Master Of Science - Ms, Applied Financial Economics

Post Graduated Certificate, Strategic Relationship Marketing

Master Of Business Administration (M.B.A.), Financial Management And Risk

Master Of Business Administration (M.B.A.), Marketing

Bachelor’S Degree, Business Administration And Management, General