Danielle Sherwood Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

I provide administrative and event support to the business owner on a gig basis. Over the years I've done catering set up and tear down, wedding event staging and hospitality, seasonal event staging, and home organization. All responsibilities require a polite, discrete, and professional demeanor, the ability to work in a detailed, fast-paced environment, as well as the ability to multitask and work flexibly in a variety of environments.

Lake Forest Park, Washington, United States

My responsibilities include store operations support, customer service, sales, new employee training, and other related retail tasks. My daily responsibilities include receiving orders, reconciling inventory, submitting claims with vendors, tracking missing shipments, delegating tasks to part-time staff, coordinating displays with buyers, and strategizing efficient workflow. My depth of knowledge regularly supports the Internet Orders, Returns, and Events teams in their roles. I work as needed with the Accounting department to resolve financial discrepancies and audit inventory reports.In addition to receiving management, I am responsible for the Cooking and Romance sections and support my coworkers with the New Release title displays. I shelve all titles for those sections, maintain their appearance, and curate timely displays reflecting local, consumer interests. I also merchandise eight greeting card displays and communicate inventory needs to the Gift Buyer.Since 2019, I have led the Bookstore Romance Day Event for all three company locations. In 2020 and 2021, I partnered with our Designer to create custom merchandise and our Marketing Manager to promote new campaigns and promotions. I also coordinated with the Events Manager to bring local and bestselling authors to our store (virtually and in-person) as affiliated events. My position requires use and familiarity with industry tools Edelweiss+, iMerchant, Ingram iPage, Gmail/Google apps, Lucidpress, Unsplash, and Wordpress.

Lake Forest Park, Wa

Frontline bookseller and lead receiver. Responsibilities include store opening operations, sorting shipments, receiving front and backlist orders, managing stock and quality of titles, allocating customer orders, and other standard retail tasks. On top of books receiving duties, I have shelving ownership of Cooking, Romance, Westerns, and Humor categories and merchandise 5-7 displays of greeting cards. Position requires use and familiarity with industry tools Edelweiss+, iMerchant, Ingram iPage, Gmail/Google apps, Lucidpress, Unsplash, and Wordpress. Since August 2019, I've planned and executed our stores annual Bookstore Romance Day. Created by industry booksellers in Oregon, the Bookstore Romance Day is a campaign to celebrate Romantic Fiction in independent bookstores and connect readers and authors to the genre. For this event, I create between two to four merchandise displays and partner with store management to provide a special discount on Romance titles. We receive materials and special purchasing discounts from partner sponsors through industry connections and outreach with publishers and the RWA (Romance Writers of America). I also partner with our store's social media manager to publicize and market the event on Instagram, Facebook and Twitter.

Greater Seattle Area

The sales and inventory manager takes on the role and responsibility of the merchandise manager and receiving manager. The sales and inventory manager oversees the receiving and shelving departments in addition to merchandising and purchasing for the book floor. Along with the management team, the sales and inventory manager runs daily operations for the bookstore, including the cafe, and is responsible for development, training, and hiring of bookstore employees (30-60 individuals). They report to the Store Manager and District Manager and are responsible for contributing to company-assigned goals and sales metrics. The sales and inventory manager is additionally responsible for managing scheduling changes and driving sales growth through community partnerships, fundraising programs, and educational outreach. The ability to respond to changing business environment in a busy, customer-facing environment, requires professionalism and the ability to remain calm, collected, and focused under immense pressure. The sales and inventory manager demonstrates to their team a world-class customer experience for shoppers at Barnes & Noble and offers part-time booksellers ongoing mentorship and workplace development.

Greater Seattle Area

The merchandise manager drives sales, manages payroll, delegates tasks, and builds brand loyalty through membership programs. They are responsible for daily store operations, loss prevention, and hiring, in addition to developing a team of 35-45 employees in the book, music, and cafe departments. A role model for booksellers, I respond to technical questions for our NOOK devices and BN.com as well as demonstrate world-class customer service for our shoppers. The merchandise manager partners with receiving manager to problem solve shipping errors, return product to vendors, and maximize sales of every product in the store. They also build displays, curate a local selection of titles, analyze customer purchasing trends, and submit reports to the Store Manager and District Manager. In this role, I also led community programs and activities, from our wildly popular Mini Maker Faire and Get Pop-Cultured! to book fairs, author signings, and children's story time, and utilize social media and email databases to perform outreach for these events.

Seattle, Wa

I provide world-class customer service and sell products in the book, gift, music, dvd, and cafe departments. I support the Receiving department, perform zone maintenance, and fulfill customer orders. I locate books for customers, suggest related titles, and offer the store membership programs. Store managers often assign me to complete challenging projects because of my reputation for working efficiently, my attention to detail, and my experience in merchandising. I can work flexibly, switching tasks as needed to keep operations smooth, and have proven this ability across departments. In November, I began training as a bookselling mentor. In this role, I teach new employees the art of recommending and selling books as opposed to simply being "book finders" who locate titles for inquiring customers.

Seattle, Wa

ModularArts specializes in continuous sculptural surfaces (tiles, panels, and blocks) which are made and manufactured locally in Kent, WA. At their Ballard office I perform a variety of administrative duties and provide support, primary of which is fulfilling sample and brochure requests. I support our Product Specialists by providing product and shipping quotations as well as assist our Bookkeeper by preparing invoices in QuickBooks.

Greater Seattle Area - Northgate Mall

As Lead Brand Manager, I was responsible for daily store operations and data integrity. I ensured accurate pricing, placement, and quantity of product and performed audits as necessary. I received and processed deliveries, organized the stockroom and office supplies, and packaged product for inter-store transfer. I provided daily support to the General Manager with scheduling, payroll, and budgeting. During a two-month interim during which our store was short-staffed, I was responsible for all in-store visual merchandising and marketing. A large portion of my role at Northgate required a balance between merchandising or operational tasks and customer experience tasks. In so doing, I managed a team of twelve to sixteen sales associates and served as a shining example of friendly, helpful customer service and salesmanship. I supported our company goals by meeting budgetary metrics hourly and fostering brand loyalty. The position required strong attention to detail and skill to adapt workload on a moment's notice.

I have worked as a sales associate at the Northgate Mall, Downtown, and University Village stores in Seattle, and at the Ithaca Mall store in Lansing, N.Y. At each location, I provided excellent customer service on the floor, at the cash register, and in the fitting room. I supported team members in an often fast-paced environment and kept the store neat, clean and organized for optimal customer experience. I consistently met company standards and drove sales results. I performed brand tasks such as shipment, replenishment, back-stock, marketing, and visuals with efficiency and energy. In Winter 2011, I was a temporary manager for the holiday season at the Ithaca Mall store. As Holiday Key-holder, I was responsible for store opening procedures, receiving and unpacking shipment, looping product, and supervising associates.

Seattle, Washington

45th Parallel Communications is a comprehensive publicity and marketing firm representing fine independent publishers, working with titles and authors across genres. As an assistant, I created and executed publicity plans for Fall 2012 titles, fulfilled media requests and packed review copies for mailings, created press releases and tip sheets, coordinated a regional book tour and managed five author events, and regularly communicated with journalists, editors, librarians, booksellers, educators, bloggers, and many others to capture press for a diverse array of titles. I was also responsible for keeping our databases organized and up-to-date. During my time as assistant, I represented clients in Seattle at both the 2012 ALA Midwinter Conference and the Hugo House APRIL Book Fair.

Seattle, Wa

45th Parallel Communications is a comprehensive publicity and marketing firm representing fine independent publishers, working with titles and authors across genres.As an intern, I researched niche markets, events and educational programming, and media contacts to share Spring 2012 titles, created press releases for books and events, fulfilled media requests, created micro-websites for books, and created newsletter and e-postcard mailings for media blasts. I also performed a variety of data entry and clerical tasks.

Ithaca, Ny

Swenson Book Development, LLC offers customized services to shepherd writers from proposal to publication, specializing in narrative non-fiction and memoir. As an independent contractor, I provided a wide array of services to both company and clients. As the "tradigital marketing expert", I was responsible for providing social media strategies and metrics, researching publishing trends and tools, maintaining social media accounts, building personal author websites using plug-and-play platforms such as WordPress. As an assistant editor, I prepared professional and marketing assessments for book projects, did market or topical research for clients, edited query and proposal letters, acted as developmental and copyeditor on two unfinished manuscripts, and coordinated book tours and author events. In September 2012, I was invited to speak on two panels at the Military Writers Society of America conference in Dayton, OH. Additional duties were completed under the supervision and discretion of President and CEO, Jill D. Swenson.

Ithaca College, Ithaca, Ny

Supervision of officials and playersSports conflict resolutionTraining of officials and delegation of tasksOffice duties included use of MS Word/Excel, phone and email correspondence, and filing systemsCPR/AED certified

Ithaca, Ny

I coordinated special events between our organization, various Ithaca College campus services, and food or emergency shelter programs. I facilitated weekly volunteer efforts to package and donate cooked but not served food from Ithaca College dining halls. I also supported or assisted the organization president when needed.

Ithaca, Ny

Supervision and set-up of activities for the Ithaca Youth Bureau spring soccer league and coaching of U-14 league. Conflict management and resolution

Bachelor Of Arts, English

Activities and Societies: Sigma Tau Delta, Oracle Society, Stop Wasting Ithaca's Food Today, IC Human Rights

Post-Graduate Certificate Of Editing Program

This eighth-month program, through UW's Continuing & Professional Education department, provides individuals seeking a position.

English

Activities and Societies: DUAMS (Dublin University Alternative Music Society), Fashion Society, IES Dublin NewsletterI studied abroad here.

High School Diploma, General Education

Activities and Societies: Creative Writing Quarterly, Seattle Youth Soccer AssociationCompleted six AP courses Editor-in-chief of Creative.