Danielle Gould Email and Phone Number

• Utilizes wellness coaching methodologies to improve staff performance and increase store efficiency to create a more productive work environment. • Supervises up to 25 hourly employees, providing services to 350+ customers daily; coordinated work schedules, coached and mentored on operations, provided performance feedback, and monitored delivery of services, resulting in high satisfaction ratings. • Utilizes labor and personnel data/metrics to identify opportunities and determine appropriate business decisions to uncover improvement areas in in-store operations and maximize sales.• Manages inventory and merchandise orders; trained staff on SOPs and display merchandising; maintained an 85% operational excellence rate; coordinated equipment repairs and built strong vendor relationships to minimize downtime.• Utilizes Microsoft Office suite for scheduling staff shifts, organizing meetings, and maintaining important documents.

Hiring Our Heroes Corporate Fellow - 12 week fellowship with the Global Engineering and Security Services' Learning and Talent Development Team. -Delivers, tracks and analyzes leadership assessment for learners to evaluate training effectiveness

Serves as the Behavioral Health Manager of the Army’s Criminal Investigation-Pacific Region, providing behavioral health, preventive services, and health trend analysis to ensure the highest caliber of readiness for over 300 Special Agents and support staff.

Served as a subject matter expert for the direct care of over 300 incarcerated clients, building appropriate rapport and developing appropriate care plans and interventions.• Assisted clients in developing skills for dealing with stress, anxiety, depression, and managing other mental health symptoms; reducing the overall rate of recidivism by developing healthy coping skills• Documented and managed case management notes for functional abilities, limitations, summaries, and care plans, along with specialized correspondences and reports• Instructed suicide prevention and problem-solving training classes to over 351 Soldiers and civilians; enhancing unit readiness

• Appointed in place of peers and seniors to be clinic manager at the largest mental health facility on Fort Bragg• Increased clients' participation in group activities aimed at improving their social skills and mental health to an assigned client base of 72 clients• Documented clients' progress and worked with their individual team of healthcare professionals to facilitate recovery• Counseled clients and processed case management tasks according to recognized professional techniques and procedures in assisting clients to effect changes, make decisions, and resolve problems

-Provided Neuropsychological assessments to all military branches and civilians for diagnostic evaluations or suitability for service-Initiated process improvements to increase access to care, organization, and efficiency for permanent implementation-Maintained appointment provider schedules and electronic medical systems -Provided case management to ensure the most efficient and effective care

Server/waitress for Cracker Barrel Old Country Store | Quickly promoted to be in charge of closing the restaurant which involved taking charge of a team of other servers and ensuring work was completed effectively and timely | Overall knowledge of efficiency and communications also placed me as a server's assistant which allowed me to expedite food orders to ensure they are were received by the customer in a timely fashion while also remaining organized and focused.