Manage administrative responsibilities for four Rehab Counselors including filing, scheduling, and billing Purchase goods for clients, documenting and reporting monthly expenses accuratelyComplete referrals for potential applicants and educate them on our employment seeking processContact providers to collect medical records to expedite employment plan developmentClosely review invoices to ensure services are accurately documented before submitting paymentConduct weekly reporting to ensure caseload communication is up to date and timelines are on trackActively communicate with vendors to ensure invoices are received before authorizations expire quarterly

Responsible for Salesforce activity assignment, reporting, and database and campaign managementAnalyzed sales data, history, and account information to provide calculated strategy recommendationsManaged renewal process in preparation for each new season, including reporting, lead distribution, email campaigns, and ensured proper follow-up activities were scheduled for each sales repFacilitated administrative duties of ticket sales including invoicing, processing payments, and ticket printing and distributionAssisted with the hiring process including screening candidates, scheduling and conducting interviews, and trainingServed as a resource for other departments for training, establishing best practices, and problem solving

Managed ownership ticketsFulfilled VIP ticket requests for the organizationOffered customer service for inbound phone callsRecommended ticket sales to meet clients’ needs. Resolved client complaints or issues in a professional and efficient manner

Served as a liaison between each client and Brand Iron throughout the entire engagementWorked hand in hand with Brand Managers to execute and deliver high quality client deliverables with attention to detailManaged project timelines to guarantee the client’s needs were met in a timely fashion. Worked directly with vendors on client deliverables to ensure efficiency, maintain budget, and expedite processesCommunicated all creative and content needs to internal team to confirm all aspects of the client’s deliverables met the highest standards of the Brand Iron Brand Promise

Offered Executive Administrative support dailyManaged the daily calendar for Brand Iron's CEO, Michael Doyle, and COO, Rob TerranovaClosely communicated with strategic partners and other administrative support team members externally to seamlessly coordinate supportPrepared for company meetings on weekly basis, working closely with the CEO, COO, and Business Development DirectorPrepared expense reportsWorked hand in hand with Manager of Accounting for bookkeepingMaintained and enforced Human Resource policiesProvided administrative support for interviewing processCoordinated and maintained office-related standards, appearance and processes to deliver quality service to external customers aligned with Brand Iron standards and valuesServed as primary point of contact to assigned executive team members for coordination of office related events/activitiesPurchased and maintained office supplies

Provided high-end level of service to existing season ticket accounts, including implemented the benefits of Gold365, placing courtesy calls throughout the year, and answering incoming call to address invoice or ticketing questions along with other customer concernsHelped current season seat members understand the value of their investment, and ensure they are aware of the many benefits offered as part of the Gold365 membership programCreated and executed two Gold365 member events that stayed under budgetVisited season seat members during games to ensure they are enjoying their experience, and offered assistance when necessaryRenewed clients for the 2015-16 season and assisted them with the seat upgrade process

Conducted 400 cold calls each week to prospect sales for past clients as well as potential new clientsMaintained records of each touchpoint in CRM (Microsoft Dynamics CRM)Assisted Denver Nuggets and Colorado Mammoth season seat members during the seat upgrade processRepresented and promoted the Denver Nuggets at events to network with prospects and clientsEducated prospects on purchasing Denver Nuggets season tickets, partial plans, and group ticketsConducted appointments with clients to explore opportunities and benefits while in the arena setting

Oversaw game day operationsManaged ticket and merchandise salesPromoted games and events on campus and in the Fort Collins communityRecruited a team of five interns to operate game day activitiesResolved fan complaintsDeveloped and implemented community service projectsCreated report of ticket sales to monitor success of promotions and cash operations