Danielle O. Email & Phone Number

United States

Seattle, Washington, United States

Seattle, Washington, United States

Vancouver, Washington, United States

• Leading efforts to improve the consistency, effectiveness and productivity of leasing staff.
• Developed and maintained a formal “Playbook” which documents Kimco’s leasing policies and procedures from lead generation through deal execution.
• Agent of change for leasing policies and procedures. Streamlined and implemented change to leasing procedures and policies as the needs of the company, personnel and technology systems evolve.
• Produced a digital library of leasing operation resources including documented policies and procedures, related training materials, standardized forms, checklists, and other reference items.
• Primary point of contact and resource for leasing policies and procedures, responded to inquiries and troubleshooting issues from regional and corporate stakeholders.
• Produced and maintained a national curriculum for the onboarding and continuing education of leasing personnel.

• Establish the planning, organizing, and coordinating of a variety of training activities; conduct orientation sessions; and perform on-the-job training for new employees within established guidelines and company.
• Process and procedural resource for internal employees.
• Answers “how to” questions on systems, processes and policies.
• Stays informed of system and process updates.
• Ensures all training documentation is up-to-date, accurate and in line with policy.
• Assists with creating new training as needed.

Portland, Oregon Area

• Work closely with the leasing teams to achieve quarterly and annual goals by providing comprehensive support to Leasing Directors, Representatives, Associates and Assistants.
• Plan, organize and implement a range of training activities for the leasing assistants.
• Develop, organize, conduct and evaluate training programs. Train new hires as well as veteran employees on systems such as SalesForce, Nexus, NetDocs, MRI, Concur, & DocuSign. Trained 18 Leasing Assistants over the.
• Screen 80+ opportunities in SalesForce per week to ensure accuracy for Legal team.
• Regional SalesForce expert for opportunity submission and troubleshooting.
• Support the VP of Leasing and Asset Management for the Pacific Northwest Region with research and financial reporting.

Portland, Oregon Area

• Lease and REA research & interpretation.
• Tenant contact for renewal. Called every active renewal deal weekly. Answered questions, updated amendments and accelerated execution timeline.
• Supported Director of Real Estate in overseeing leasing operations for all Oregon properties.
• Communicated with internal and outside counsel to finalize documents.
• Prepared, edited, and tracked new lease and renewal proposals as well as listing vacancies; marketed vacancies using Vertical E-mail.
• Developed renewal checklist for use by all Leasing teams in the Western Region.

Beaverton, Oregon, United States

• Successfully advised homebuyers and sellers through residential property sales and purchases and created and distributed monthly marketing materials such as newsletters and postcards.
• Evaluated properties against similar, recently sold listings to determine competitive market prices and conducted property examinations and recommended improvements to enhance salability.
• Mediated negotiations between buyers and sellers over property prices and settlement details.
• Assessed buyer requirements, matched criteria with corresponding listings, showed properties, and relayed offers.
• Partnered with lenders, title and escrow, appraisers, and inspectors to ensure smooth and seamless sales.