Vice President Operations
Current• ACA Track is a privately owned vertical SaaS company that specializes in ensuring compliance with federal and state health insurance reporting requirements for employers.• Directs the HR Business Partners and Data Analysts team to enhance client satisfaction, streamline processes, and boost overall efficiency while aggressively pursuing internal goals and objectives.• Maintains robust relationships with clients and brokers, overseeing a portfolio of over 650 clients.• Manages the procurement process for strategic referral partners, clients with unique service and security requirements, and oversees the RFP management process.• Addresses client satisfaction issues by pinpointing decision points, evaluating options and challenges, and recommending significant optimization strategies when necessary.• Collaborates closely with the Development Team to gather end-user feedback and identify opportunities for improvement and enhancement.• As a key member of the Management Team, contributes strategic insights to promote scalability and explore new growth opportunities.