• Focus on client partnership by listening closely to client’s goals • Demonstrate knowledge of client’s program and work closely all teams utilizing Salesforce Marketing Cloud• Gather all client digital assets (data, images, copy, etc.) in order to successfully implement the client programs• Create and manage both client and project documents including project briefs, project timelines, and status reports• Organize and execute internal and external meetings including creating schedules and presentations• Manage client expectations on project timelines, updates, scope changes, and budgets by balancing the needs of our client and the bandwidth of the internal team in-order to ensure the project’s goals are met• Anticipate clients' on-going needs and provide solutions

• Plans and executes all web, email, social media, and display advertising campaigns• Prepares weekly reports on digital revenue and maintains accurate records of all digital executions• Prepare reports for clients as needed and provide analysis of campaigns based on quarterly metric benchmarks• Communicates with clients to ensure accurate and timely receipt of assets • Manages digital assets and collaborates with editorial, email, social and display teams to ensure timely

• Calculating income certifications according to program guidelines and retaining resident files • Planning exciting resident activities to create a warm community environment• Supervising on-site maintenance staff and projects to preserve the beauty of the property• Maintaining resident relations in compliance with Occupancy and Fair Housing guidelines• Reviewing monthly financial reports and preparing annual budgets• Marketing and leasing vacancies to maintain a 100% occupancy rate

• Draft and distribute materials for mayor and council members• Communicate in person and over the phone with public regarding city services• Perform clerical duties for city manager’s office under established guidelines

• Provided one-on-one counseling to students online and on campus • Managed over 100 students from enrollment to graduation • Handled high inbound/ outbound call volume to support enrolled students

• Educated prospective students on degree program specifics• Managed high outbound call volume to reach potential applications• Guided prospects to application process

• Made initial contact to connect with interested prospects • Provided general information on degree progams and scheduled follow-ups • Scheduled and lead tours on school campus

• Regularly contacted and established relations with client base to identify and resolve software and hardware issues• Assisted with maintaining social media sites, search engine optimization, content management, and website design • Produced copy for external documents including newsletters, press releases, informational pamphlets and mass emails • Created and maintained internal documents including customer accounts, training manuals, and product descriptions• Lead implementation of and provided training for new client-database software

• Track and maintain all audio and visual equipment• Inspect and maintain all audio and visual facilities• Assist in hiring, scheduling, and training new employees

As an intern, I was responsible for assisting the account manager with the monthly task list that focused on search engine optimization functions that included the following:• Perform social media optimization• Complete keyword research• Perform competitor research• Write articles • Write press releases• Proofread website copy

I was responsible for assisting the volunteer manager with the general organization of the volunteers along with the development of the annual event to thank the volunteers. Some of my duties included• General clerical duties• Performing research • Generating ideas for the event• Creating a schedule leading up to the event

As an intern, I was responsible for assisting the account manager with public relations related tasks that included the following: • Prepare media packets• Organize press conferences• Write press releases• Perform media research • Draft media alerts