Develop financial models to evaluate potential properties, forecast cash flow and ensure appropriate tax withholdings.Establish rental rates by surveying competing properties while balancing the effects of mortgage payments, maintenance costs, supply and demand.Maintain property rentals by advertising and filling vacancies and negotiating and enforcing leases.Schedule maintenance and repairs, negotiate contracts with vendors, regularly inspect properties to ensure all are in good working order.Plan and coordinate renovations with vendors and occupants, quickly resolve emergency maintenance issues.Maintain records of income and expenses, signed leases, maintenance requests, repair requests, maintenance and repair costs, rent collection and insurance costs.Produce reports to adequately evaluate profitability of each property, track expenses by category, and document all qualifying expenses for tax purposes.

Evaluated jobs at all levels to determine appropriate FLSA classifications, salary ranges, and pay grades based on internal and external equity.Created, developed and updated job descriptions and established competitive pay using external market data.Assisted with annual focal point merit review and manager bonus processes; validated data and reporting as necessary.Provided ad hoc reports to business partners to ensure market fairness while maintaining economic efficiency.Produced monthly reports to monitor manager merit budgets and wage inflation.Managed departmental mailbox to provide customer support while identifying educational opportunities.Developed and maintained working relationships with business partners.

Provided reports and analysis of Key Performance and Productivity Indicators for several departments to various levels of leadership; key areas include Sales Performance, Customer Loyalty, and Service Delivery.Worked closely with organization leaders to understand and improve processes, procedures, business concerns and reporting/analysis needs.Prepared analytical support of actuals results against budget and feasibility of proposed business strategies for Employee Overtime and Incentives & Functions.Managed weekly and monthly headcount reports for three separate departments; ensured accurate employee status and titles in HRIS databases.

Analyzed and evaluated operational performance metrics and resources.Mapped metrics against the Company’s operational plans and tactical/strategic goals to ensure alignment and focus.Created and facilitated reporting and analysis to evaluate operational initiatives and drive efficiencies.Developed and maintained standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions.Prepared a Service Level analysis to compare the impact of this metric on key business metrics and operating cash flow; proved savings of $1.8M for 2014 Operating Expenses and findings were used to support increased staffing levels and set more aggressive targets for 2015 budget.Coordinated and managed monthly presentation data and materials for meetings with Senior Leadership.

Managed non-cash incentive program for 5,000+ field technicians and 500+ managers.Developed and executed one-time initiatives to meet business needs.Worked cross-functionally with IT, Programming, and Training to ensure alignment on major initiatives.Served as subject matter expert on Customer Satisfaction metric for Fortune 200 company.Produced daily, weekly and monthly reporting on key performance metrics.Key member of a larger analytical team tasked to problem solve and provide support to 15,000+ field force.

Developed company vision and mission. Analyzed market size and key industry forces influencing the competitive environment of the organization.Determined critical strategic direction and implementation issues as well as funding issues and presentations to such sources.Integrated functional areas of finance, accounting, information technology, marketing, legal studies, and operations management.

Performed business research, data modeling, and analysis of markets, customers, competitors, projects and costs.Identified opportunities to increase company efficiency regarding scheduling, staffing, and performance metrics. Presented recommendations to management.Developed five training modules for all front-line facing employees at the Sales Support Center using the Articulate software, multimedia, and team member participation. Coordinated business presentations and participated in solution implementations.Facilitated an internal focus group identifying customer service and experience trends.

Served as the event coordinator and budget manager for the BlackRock Global Allocation Fund event, hosting 1,500 people with a $15,000 budget.Coordinated a Merrill Lynch sponsored event for 50 students in the Academy of Business Leadership, and utilized resource management to provide students with learning opportunities. Revised and distributed Merrill Lynch company-related material to clients and employees.Organized and updated profiles for both clients and financial advisors for review by Merrill Lynch's Private Wealth Management Board of Directors.