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Danielle Franks is listed as Debit Card Disputes Sr. Coordinator at Capital One, a company with 55043 employees, based in Bowie, Maryland, United States. AeroLeads shows a work email signal at tesla.com and a matched LinkedIn profile for Danielle Franks.
Danielle Franks previously worked as Customer Solutions Specialist at Capital One and Snap-On Franchisee Co-Owner at Snap-On Incorporated. Danielle Franks holds Bachelor Of Science (B.S.), Marketing/Marketing Management, General from Virginia Tech.
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AeroLeads found 1 current-domain work email signal for Danielle Franks. Compare company email patterns before reaching out.
My story really begins in the customer service realm. It has always been a great starting point for my career path and I have worked very hard to transition where I am at today. My early success in customer service has lead me to different industries which has pushed me professionally and personally over many years mastering my communication, people-centric nature, and conflict resolution abilities. I have over 5 years of hospitality experience in high-volume hotels and resorts. I would oversee and train new front office agents, create policy improvements and ensured policy adherence, assisted housekeeping department assigning Boards, stripping rooms and updating room status, and forecasting occupancy to formulate employee schedules each month. I also gained knowledge of HR functions and best practices. I am proficient in employee relations, employee on-boarding and hiring practices, along with performance evaluations. While my on-the-job experiences have provided me with a well-rounded skill set, I also excel at:• Hosting group training sessions and activities to develop a positive workplace • Participating in interviewing new and current hires• Assisting in new-hire orientation, providing critical company resources for onboarding employees • Developing proper standards and procedures to follow for each department• Providing constructive feedback to colleagues and employees, also notifying management when corrective actions need to take place My past position at Tesla, I held the role as a Service Advisor and Service Motion Representative. During my time as an Advisor for each customer vehicle in for repair, I had the pleasure of traveling around the US and Canada as a Service Motion representative. It was my role to manage the restructuring process at several service centers using the lean method. I would train and implement such standards. The method would result in more outflow of cars that were in for service, ultimately reducing work in progress. In my current role at Capital One, I demonstrate excellent listening, questioning and call control techniques with customers. I provide effective time management and organizational skills, also embracing constant change with-in a tech-enabled environment. My calls mainly revolve around providing technical assistance and methods for coworkers, current and future customers. Capital One is always evolving digitally with system and program updates. As a result, I am consistently exposed to new technology, techniques, and standards. There never a dull moment!
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· Process all customer disputes adhering to department procedures and meeting established turnaround times· Maintain claims, accompanying information, and status in the claims case management system · Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions· Establish and ensure compliance with.
· Demonstrate excellent listening, questioning and call control techniques with customers· Provide effective time management and organizational skills· Embrace constant change with-in a tech-enabled environment · Display dependability with consistent attendance record
· Control warehouse operations by accepting, checking, recording, and organizing stock as it is received · Report to Snap-On of any missing or wrong items shipped to Kraken Industry· Perform daily accounting needs for the business bank accounts· Conduct monthly expense reconciliation and reporting· Produce and promote marketing material
Tysons Corner, VA
· Acted as an Advisor for each customer communicating estimated completion time, provided regular updates, and followed through on each customer vehicle· Worked as the Service Coach for the Advisors, trained new hires, maintained quality and standard operating procedures in the front of house and shop· Assisted in restructuring a lean process designed by.
Santa Monica, CA
· Prepared amenities and room requests for regular guests and VIP arrivals · Conducted a credit check assuring each room bill is set up appropriately · Oversee and assisted in training new agents· Created policy improvements and ensured policy adherence· Forecasted occupancy to formulate employee schedules
Bethesda
Sheraton Rockville
Sheraton Reston
Other employees you can reach at capitalone.com. View company contacts for 55043 employees →
Shujah Ahmad
Colleague at Capital OnePlano, Texas, United States, United States
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Nune Sukiasyan
Colleague at Capital OneFairfield, New Jersey, United States, United States
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SG
Spencer Gagnet
Colleague at Capital OneNew Orleans, Louisiana, United States, United States
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ZR
Zain Raza
Colleague at Capital OneDallas-Fort Worth Metroplex, United States
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AR
Angelo Reginold
Colleague at Capital OneColombo, Western Province, Sri Lanka, Sri Lanka
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Stephen Nguyen
Colleague at Capital OneCentreville, Virginia, United States, United States
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Paramesh S
Colleague at Capital OneNew Providence, New Jersey, United States, United States
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GM
Glory Mohanthy
Colleague at Capital OneUnited States, United States
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SF
Sean Finnerty
Colleague at Capital OneRichmond, Virginia, United States, United States
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GT
Grayson Thomas, Cpa
Colleague at Capital OneRichmond, Virginia, United States, United States
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Quick answers generated from the profile data available on this page.
Danielle Franks works for Capital One.
Danielle Franks is listed as Debit Card Disputes Sr. Coordinator at Capital One.
AeroLeads has found 1 work email signal at @tesla.com for Danielle Franks at Capital One.
Danielle Franks is based in Bowie, Maryland, United States while working with Capital One.
Danielle Franks has worked for Capital One, Snap-On Incorporated, Tesla, Hotel Casa Del Mar, and Development Finance International, Inc..
Danielle Franks's colleagues at Capital One include Shujah Ahmad, Nune Sukiasyan, Spencer Gagnet, Zain Raza, and Angelo Reginold.
You can use AeroLeads to view verified contact signals for Danielle Franks at Capital One, including work email, phone, and LinkedIn data when available.
Danielle Franks holds Bachelor Of Science (B.S.), Marketing/Marketing Management, General from Virginia Tech.
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