Danielle Reyes, Csm Email & Phone Number

Portland, Or, Us

Santa Clara, Ca, Us

-Oversaw the Content Automation Program that trained the flagship AI model, the core product to customers, leading to on-time, on-budget, and within scope completion, by defining the program requirements, managing the $2.5M budget, and executing against the 12-month program plan. -Led project and resource allocation and alignment for 81 projects by collaborating with cross-functional teams, including Engineering, Data Scientists, Vendors, and Account Executives across the organization, by developing and implementing project plans, tracking progress, identifying resourcing roadblocks, and providing risk mitigation strategies. -Introduced a standardized framework for project and budget tracking, leading to 10% lower variance in actual vs. projected costs by creating a monitoring system in Monday.com to provide transparency on projected and actual costs, purchase orders, and invoices. -Owned relationships with three external vendors, with $2.1M in new and renewed contracts annually, by building strong strategic partnerships with leading companies in academic subject matter experts for AI model training.

Santa Clara, Ca, Us

-Delivered 20+ vendor projects within 90-95% of budget, resulting in cost savings that allowed the Data Science team to execute more annotation tasks to enhance machine learning, by serving as the primary client liaison for rate negotiations, vendor procurement, and project management.-Optimized cost savings and operational efficiency by building and maintaining strong relationships with three core vendors and up to 100 subcontractors per project, who provided subject matter expertise in academic annotation tasks, leading to a 20% reduction in expenses and a 30% increase in project delivery speed.-Created KPIs and dynamic dashboards to track operational efficiency for ongoing projects, which improved project completion rates by 10% and reduced delays by 25% by forecasting, scheduling, and monitoring project timelines and performance metrics on Monday.com.

Santa Clara, Ca, Us

-Facilitated a content development project that optimized models translating images into text through executing annotation tasks in collaboration with the Data Science team, tracking progress against milestones from inception to final deliverables. -Enhanced project efficiency and output by identifying and implementing improvement opportunities, including formalizing a project intake process for new Data Science project requests, leading to a streamlined, more efficient, and standardized prioritization process. -Improved service delivery and vendor performance by actively managing vendor communications and addressing impediments, which contributed to meeting 100% of service delivery targets and maintaining project budgets.

Scottsdale, Az, Us

• Analyzed operational performance to identify pain points and implemented actionable solutions, resulting in improved renewal rates.• Facilitated interdepartmental collaborations to integrate project management tools and implement improvement plans, increasing renewal completion rates by 10%.• Developed training materials that reduced training time for new hires by 50%, enhancing onboarding efficiency.• Recommended and implemented process and systems improvements, collaborating with peers to document and iterate on current practices, thereby enhancing renewal and customer service operations.

Zurich, Zurich, Ch

• Maintained electronic content to be legal, secure, and accessible for relevant internal and external parties.• Created specialized reports for senior management by integrating multiple company databases into a single report and automating the report generation process.• Streamlined data management processes, improving staff productivity and enabling better decision-making.• Collaborated with key stakeholders to define and implement requirements for HR processes, ensuring compliance and efficiency.• Supported the recruitment and onboarding of new hires, enhancing the overall onboarding experience and reducing training time.• Facilitated multiple levels of internal reviews for HR documentation, ensuring all feedback was considered and integrated.

Sacramento, California, Us

• Collaborated with school administrators, athletic directors, and external partners to define and implement requirements for cheerleading programs, tailored to various events and competitions.• Supported the recruitment, onboarding, and continued professional development of assistant coaches and volunteers, enhancing the overall quality of the cheerleading program.• Maintained clear and up-to-date documentation of the status of all team activities and performances, ensuring transparency and accountability.• Represented the cheerleading program to internal and external audiences, managing obstacles and escalating issues as needed.• Led weekly team meetings and practice sessions, providing visibility into current work status and upcoming events.• Budgeted and tracked costs for uniforms, travel, and other expenses, recommending efficient staffing and resourcing solutions to optimize operations.• Collaborated with peers and the broader school community to document and iterate on current coaching practices, sharing recommendations for improvements on an ongoing basis.