Ryan Johnson Email & Phone Number

Helping the Strategic Business team with order processCoordinating and controlling the proposal process for Strategic Business

Worked with Nike executives to clean up HR data cleanup for presentations and meetingUtilized HR software to present live data during executive meetings to help facilitate decision making for Nike reorganization projects

Beaverton, Oregon

Acted as a conduit for multidisciplinary communication across customer, sales, and business departments. • Generated Salesforce reports for senior leadership• Managed several projects across departments to completion• Analyzed reports and data that helped improve process• Collaborated with executive leaders to evolve pipeline inspection via key performance metrics to improve financial performance which increased monthly recurring revenue (MRR) and customer subscriptions• Key contributor in a first-time implementation of Salesforce and NetSuite ERP systems for Bigleaf• Ensured customer timelines were met despite ongoing organizational and process changes• Strategically expanded sales operations team responsibilities such as multisite agreement (MSA) processing in order to allow sales team to pursue larger MRR deals• Expanded sales operations team to handle an expanded sales team• Continued to lead and conduct training about company order processes, reporting, and error prevention

Managed and supervised day-to-day duties of provisioning and sales operations teams • Instituted an ABC analysis as a protocol to increase accuracy and efficiency of inventory counts. • Streamlined customer purchasing configuration to lower the time between receipt-of-order to shipment from 3-weeks to 3-days. • Established better inventory practices and record keeping to reduce inventory loss• Altered inventory forecasting from quarterly to monthly forecasting cycles: enabled lower inventory carrying costs and reduction in shipment time to customer.• Developed and conducted training for provisioning, sales, finance, and customer support/success teams to reduce process error rates and improve customer satisfaction.

• Key contributor to first time ERP implementation• Handled and tabulated external commissions for sales partners• Handled sales data using QuickBooks, Odoo, Netsuite, and Salesforce• Answered customer inquiries using ZenDesk

Beaverton, Oregon

• Responsible for onboarding new customers and worked on commissioning customer phones. • Configured customer VoIP call tree and settings and trained customers on how to utilize their phone system• Handled troubleshooting network and VoIP issues• Utilized ZenDesk to answer customer questions

Portland Or

• Key player in the conversion of Albertsons stores to Safeway software systems: including Point-of-Sale (POS), email, bookkeeping, and scheduling software • Collaborated to create conversion training programs• Piloted the new POS systems before they were operational (continuous improvement project)

Responsible for managing the store operational front end, and customer service for store.• Responsible for store projections and forecasts• Conducted conflict resolution and worked to resolve customer service disputes• Trained employees to go above and beyond for customer service

Master Of Education (M.Ed.), Education, 4.0

Activities and Societies: 1 year of student Teaching

Bachelor Of Arts (Ba), History