Danielle S. Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Obtain room night actualization/pick up reports. Includes sending follow-up correspondence to vendors and recording in database.
• Process and record finalized hotel contracts. Includes, entering meeting information in a database, sending contracts to the General Counsel's office.
• Creation and maintenance of database including, processing reports and historical information annually plus entering data in Ledger and reporting Projected Commissions in Reports. Tracking potential commissions, plus.

Chicago, Illinois

• Manage large amounts of inbound and outbound calls in a timely manner.
• Utilize CRM systems and make comprehensible notes of conversations in our database.
• Identify customers’ needs, clarify information, and research to provide solutions and/or alternatives.

Chicago, Illinois, United States

• Developing test cases by analyzing design documents and business requirement documents.
• Interacting with developers to follow up on defects and issues.
• Reporting defects in Jira and monitoring defect status.
• Testing user interfaces for consistency and functionality.
• Performing compatibility testing on a variety of devices and platforms using BrowserStack.
• Participating in Scrum meetings to discuss testing procedures and assignments.

Chicago, Illinois, United States

• Tested mobile (iOS, Android) and Web (Windows, Mac OS) applications.
• Performed cross browser testing in Google Chrome, Firefox, Safari and IE.
• Analyzed requirements and detected areas for improvement.
• Helped teams deliver products within the required time, budget and quality.

• Communicate effectively with clients to discuss the business objectives and requirements of the job.
• Conceptualize and execute designs, with a strong attention to detail.
• Projects include logos, brochures, flyers and page layouts.

Chicago, Illinois, United States

• Verify and record visitor information and direct guests to their destination.
• Track and maintain incoming and outgoing packages for residents.
• Dispatch calls to maintenance employees and/or property manager regarding emergency/maintenance situations.

Greater Chicago Area

• Warmly greet arriving residents and guests, anticipate their needs and provide professional and courteous service.
• Handles package deliveries, by logging and storing packages for residents.
• Ensures security protocol is adhered to regarding granting building access, issuing keys and announcing visitors.
• Reports any building hazards, risks, or accidents. Submits service requests for any maintenance issues.

Chicago, Illinois

• Greet newly seated guests and bring water to table.
• Remove dishes and trash from tables and clear dishes between courses.
• Monitor guest area and respond to requests or cleaning needs promptly.
• Work with wait staff to handle all customer needs.

• Provided in-person onboarding support to troubleshoot technical compliance issues.
• Promoted brand identity by connecting partners with various earnings incentives.
• Counseled partners on a range of evolving products, services and policies.
• Used Jira as a ticketing system to monitor the progress of issues.
• Assisted with off-site events and promotions.

• Provided reception duties for boutique advertising agency, which included fielding phone calls and answering general customer inquiries.
• Researched and provided recommendation concerning optimum exhibition spaces.
• Developed graphics and layouts for product illustrations, company logos, and Internet websites.
• Assisted the graphics department and digital media team with editorial on agency publication.

Bachelor Of Arts (B.A.), Art & Design

Associate Of Arts And Sciences (A.A.S.), Fashion Merchandising