Danielle S. Email & Phone Number

New York, United States

Stamford, Connecticut, Us

▪ Assisting event managers and event coordinators with pre-event and day-of coordination. Offering additional support when events were short-staffed.▪ Provided event support at events by checking in guests to the events using Eventbrite, assisting event managers with the setup and break down of events and assist in troubleshooting client/vendor-related problems to provide strong customer service on all fronts for the company.▪ Managing the Guest Services/Lost and Found booth at events by providing guests and staff with information regarding the event, assisting guests with location lost items, cataloging, and maintaining all items that are turned into the booth. Connecting event-goers with the appropriate staff member regarding any additional concerns.

London, Gb

 Worked closely with the brands team to ideate, develop, and execute client goals by participating in meetings, researching ideas, and tracking possible vendors and resources. Providing administrative support to the brand accounts team team’s by maintaining internal resource documents and updating clients and internal team on related current affairs. Sourced and managed vendor interactions by updating internal vendor system, contracted vendors for events, and maintained event invoices.

Fort Lauderdale, Florida, Us

 Providing customer service for all 2000+ possible MINI TAKES THE STATES 2022 attendees via email and phoneline, including processing refunds when applicable. Maintaining an accurate record of all MINI TAKES THE STATES 2022 registrants to provide the internal team an accurate report of expected registrant attendance. Providing administrative support to the internal team travel needs by maintaining and updating hotel lists, staff manifests, and post event hotel budget sheets

Fort Lauderdale, Fl, Us

- Maintaining a strict weekly and biweekly payment release deadline through the use of communication by upper management and weekly reports of open payments.- Auditing, matching, and maintaining running payment journals of up to 500+ lines via MS Office/Excel and dedicated accounting operating system.- Created and currently maintaining a database of 100+ recurring changes and updates to new and current vendors through MS Excel and dedicated web service.

 Maintained and tracked lost items for over 25,000 attendees, by collecting and grouping returned items and set up an identification system for returning lost IDs, phones, and other personal items.  Assisted 25,000+ attendees in locating event attractions such as fun zones, provided information on set times, and aided in collecting purchased items, like additional paint bottles. Reported and updated operations manager and emergency response teams on developing issues such as theft and incapacitated attendees.

Miami, Fl, Us

▪ Responsible for creating content for multiple event social media platforms by using the event information to create entertaining and eye-catching posts using photographs from previous events as well as popular content from the internet to create interest in the upcoming events.▪ Provided event support at SWARM produced events by checking in guests to the events using Eventbrite, assisting event managers with the set up and break down of events and assist in troubleshooting client/vendor related problems to provide strong customer service on all fronts for the company.▪ Managed the front desk at SWARM by providing assistance both over the phone and in person, creating and updating event management tools and forms using Google Drive and Microsoft Office along with handling the day to day front office needs to provide general support to the office and staff.

Miami Beach, Fl, Us

 Assisted with the daily set up and break down of 3-5 vendor tents and the demonstration tent within the Grand Tasting Village. Prepared daily entrance material for 3-5 vendor tents and around 500+ daily guests at the Grand Tasting Village and the North Beach event tents. Assisted with tracking and sharing daily SOBEWFF materials, such as additional containers, paper products, and SOBEWFF branded materials for 15-20 vendor tents within the Grand Tasting Village and North Beach event tents

▪ Responsible for updating the company’s website by editing and posting photos taken by the company at different nightlifeand major weekend events throughout South Florida to the WorldRedEye.com website using WordPress to showcase boththe photographers and the event.▪ Assisted in researching, editing, writing and putting together questions & answers, small schedules, and a media kit forthe company utilizing Microsoft Office Suite, Adobe, and Google as support to the web editor.▪ Posted and updated the company’s social media pages daily and maintained the user engagement through Facebook andTwitter keeping social media followers and clients updated about our website and events.

Miami, Florida, Us

▪ Managed and maintained main entrance kiosks while assisting and greeting approximately 100+ guests as they entered the ballpark, providing all initial contact with guests as they entered the park.▪ Checked and scanned tickets so that guests may enter the ballpark, and made sure guests had the correct tickets for each event, ensuring guests had the correct information regarding the day’s events and the park.▪ Directed guests toward their seats/suites as an elevator attendant and ensured that ADA guests were able to reach their seats as with ease, as well as to provide a positive and friendly experience.

▪ Responsible for renting beach chairs and umbrellas to guests and managed the daily sales using the Square app to trackand report all daily chair, umbrella and cabana rentals and purchases made by hotel guests, beach club members,condominium residents and all other beach goers.▪ Prepared VIP cabanas for Hilton Honors guests, or specially requested hotel guests, as well as providing chilled water orProseco to VIP clientele and prepared these amenities for the day in a time effective manner to enhance the guestexperience on the beach.▪ Managed and kept track of the number of set-ups for each set-up attendant, as well as the number of hotel guests, beachclub members, condominium residents and public-beach goers to monitor and analyze the daily usage of each amenityprovided.

▪ Created media clips using Microsoft Word that showcased clientele in their secured media placements, highlighting thesource and what the client was mentioned for.▪ Researched different media contacts in different cities and regions using Cisionpoint and Google to send preparedpitches for clientele to introduce their new concepts to the local community or secure media placements in nationalpublications.▪ Compiled and updated media contacts into databases to keep staff and clients up to date and knowledgeable of thedifferent contacts and relationships the company had in different cities and areas.

- Demonstrated friendly service to approximately 80-100 guests per shift by making guests feel special from the moment they entered using welcoming speech and acknowledging special events- Engaged with guests to help them feel as if they were on a journey through the rainforest keeping in theme with the restaurant’s décor and brand- Assisted servers and bussers in providing a relaxing and entertaining environment for guests by expediting the process of bringing out food or clearing off tables

- Provided friendly and quick service to approximately 30-50 customers in the store helping them find what they needed or being on register when necessary- Resolved customer queries and problems in a timely manner to ensure guest satisfaction.- Arranged store displays in an attractive manner by keeping earring trees neat, cleaning any spills, removing broken items, updating shelves to reflect different themes and re-dressing mannequin at front of the store to effectively market products to customers.

Bachelor Of Science (Bs), Hospitality Administration/Management

Associate Of Science (A.S.), Hospitality Administration/Management

Associate Of Arts (A.A.), Hospitality Administration/Management

Bachelor Of Arts - Ba, Communication, General