•Resolved self-service tickets out of Service Channel and Zendesk from Chico’s store personnel.• Provided Tier 2 support and troubleshooting for POTS phones, PlayNetwork curio players and different models of amplifiers.• Dispatched and directed outsourced technicians to resolve issues at the retail locations.

•Assist students and families in personal and emotional issues by contact through phone, text, Facebook, and other media.•Organize and lead monthly youth group meetings.•Research, plan and implement bible lessons, speak outs, activities etc.

* Memorizes musical selections and routines.* Apply knowledge of harmony, melody, rhythm, and voice production during live performances and recordings.* Sings different styles, including gospel and rhythm and blues.* Sing as a soloist and as a member of a vocal group.* Rehearse music and parts to prepare for performances.* Write lyrics to songs.

• Answered incoming calls in a timely manner, with professionalism and clear a tone.• Take accurate messages, for account mangers, and responded to emails promptly.• Provided order status, checked inventory, scheduled returns, filed shipping claims, notated accounts, handled complaints, and assisted with billing inquiries.• Worked with other Global Electronic associates, product managers, and partners to gather information, resolve customer needs, and improve processes.