Danielle Duncan Email & Phone Number

Euless, Tx, Us

Texas, United States

Building the future of work with automated software for payroll, payments, and HR at Papaya.

United States

Client Account Manager responsible for managing a portfolio of high-value clients, ensuring their satisfaction, retention, and growth. Building and maintaining strong relationships with key stakeholders, driving CSAT, controlling churn, and implementing strategies for top accounts. Primary point of contact managing 50-70 clients and 200+ employees at any given time.•Serve as the primary point of contact for accounts, providing high-touch service and support.•Develop and maintain strong relationships with key decision-makers and stakeholders with our clients.•Understand clients' business needs and goals, and provide solutions and support to help achieve them.•Responsible for strategic planning and client maintenance to prevent service issues by taking the necessary measures to solve difficult situations with clients and employees•Monitor clients' satisfaction levels, proactively identify issues, and work to resolve them in a timely and effective manner.•Develop and implement strategies to control client churn and maximize retention rates.•Develop and implement strategies to increase client satisfaction and drive CSAT scores.•Regularly report on clients' performance and progress to internal stakeholders.•Work closely with the sales team to identify growth opportunities and expand the scope of services provided to clients.•Proactively identify client needs, including new employees to onboard.•Ensure client deliverables and Service Level Agreements are being completed timely and accurately.•Work closely with the product team to ensure clients are up-to-date on new features and product offerings.•Collaborate with the customer support team to ensure clients receive timely and effective support.•Develop and maintain competency in the areas of United States international employment, immigration, benefits, and payroll

Lead Relationship Manager that operates as a SME and main point of contact to IntelliCentrics Facility and System Administrators. IntelliCentrics is a $40 million healthcare technology solution company operating in 4 countries with 190 employees supporting 12,000+ locations of care world-wide.• Lead and own the Account from kick-off with healthcare facilities to leverage the SEC³URE SaaS platform to create trusted relationships throughout their continuum of care.• Own and manage a large portfolio of business throughout the United States ranging from Ambulatory Surgery Centers to VA Hospitals.• Analyze client performance by conducting business reviews with care locations staff and provide guidance in maximizing the benefit of their partnership with IntelliCentrics.• Help to evolve processes and procedures to meet client needs.• Engage new and existing healthcare facilities through value proposition and a consultative approach to ensure active participation and customer satisfaction throughout life cycle. • Identify customer pains and marshal IntelliCentrics’ resources to address those pains resulting in the reduction of churn.• Drive cross-functional internal collaboration with Sales, Customer Service, Product Development and C-Level suite to implement customer opportunities.• Exceed quarterly goals resulting in a more efficient CRM program by identifying key stakeholders for all accounts and allowing the team to focus on relationship building and business process planning.• Prepare and deliver reports on monthly and quarterly initiatives for all assigned accounts to increase subscriber adoption and facility compliance.• Proactively track and report on key performance metrics.

Lewisville, Texas, United States

Senior Business Development and Relationship/Account Manager for ProvideLT with expansive territory nationwide. ProvideLT is a small, privately owned Physician Recruiting company where I managed a team of 5 employees while also in a production role.• Served as the single point of contact for Acute and Ambulatory clients to review critical areas of pain for physician recruitment needs and communicated how Provide was able to provide resolutions for patient retention with no loss of revenue. • Exceed monthly client agreement goals by 100% month over month.• Increased company-wide days booked at the highest level of success by provider assignments and margins.• Function as managing liaison between client representatives and internal recruiting/sales team guiding focus and prioritization of need-to-fill positions with the highest margin.• Developed and maintained relationships with clients via telephone, personal visits and email to find qualified candidates for their job opportunities. Client retention increased by 35% companywide because of strong rapport and availability to the clients and their needs.• Managed company-client job opportunities, averaging 30-45 open opportunities routinely. • Developed and implemented SOP’s for all company positions, identifying roles & responsibilities which increased a clear path of duty and stability of ongoing provider assignments.• Worked directly with internal operations team to ensure that all credentialing documentation was completed and on time before start date of provider assignment resulting in a placement rate of 90%.• Nourished healthy client relationships and expanded business by upholding exceptional rapport.

Plano, Tx

Human Resources Specialist responsible full cycle recruiting, payroll, employee relations and compensation analysis. Collaborated daily with Directors and Executives to streamline departmental structure and success. Solely lead the Benefit Open Enrollment process for current and acquired employees in 2016, 2017 & 2018. Owner for offsite contract hires across America resulting in staffing projects including a 1M contract with the City of New York. Managed company acquisition of InterCloud Systems in November 2017 and provided leadership oversight for creating standard operating procedures and training materials. • Improved quality, volume and cost by bringing company recruiting 100% in-house. This included administrative, technical and executive roles.• Lead Compensation and Salary Analysis for current employees and new hires.• Created a companywide incentive program for employee reviews and improvement plans. • Sole Benefits Administrator for 150 employees nationwide.• Sole Leave Administrator for FMLA, STD, LTD. • Prepared reports by collecting, analyzing, and summarizing data and trends throughout multiple departments (Hospitality, Development, Accounting, Provisioning, Security). • Obtained upkeep of federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions. • Implemented and sole Administrator of CONCUR expense travel portal for employees.• Payroll of entire North branch employees.• Completed On-boarding/Off-boarding, exit interviews, COBRA follow up, unemployment eligibility.

Dallas, Tx

Account Manager for Physician Staffing Company. Managed a team of 7 employees while growing Regional business. Broke several company records by booking high-margin business and bringing in unique jobs. Awarded Midwest Region MVP for 2nd Qtr. of 2014 and East Region MVP for 1st Qtr. of 2015. • Manage and direct recruiting team of 30 on focus jobs daily during team meetings. • Achieved Senior title after 3 months and broke company goals on a consistent basis.• Developed and maintained relationships with clients via telephone and email to find qualified candidates for their job opportunities. • Informed recruiting team and manage open job needs in territory. (60-90 positions at a time spread throughout 9 States in the Midwest.)• Maintain contact with client during entire recruiting process starting from the time a need is opened until the end of the assignment between client and provider. • Thoroughly screen physicians and discuss job details to providers of job interest and determine rate of pay based on margin expectations set by company. • Work with recruiter and quality analyst to ensure that all documents needed to start assignment are in house and approved before start date of assignment.

Dallas/Fort Worth Area

• Successfully placed Contract, Contract to Hire, and Direct Hire IT Professionals • Responsible for building database of potential candidates in Atlanta and Dallas markets • Met with prospective external candidates on a weekly basis • Sourced IT Professionals using internal database of candidates • Coordinated and scheduled interviews between candidates and potential employers • Utilized Professional and Social Networks to source potential candidates • Negotiated and executed contracts with 3rd party vendors for Approved Vendor List • Completed all W2 Employee New Hire paperwork in accordance with eVerify requirements • Generated Job Leads for Account Executives

Irving, Tx

• Performed as the SME during implementation of SilkRoad (ATS) and delegated project assignments to team • Trained and managed a team of 5 recruiters and coordinators • Coached hiring managers on interviewing best practices • Assisted Compensation team with development of compensation matrix and job description creation • Partnered with leadership to improve processes and create streamlined recruiting workflows • Developed and counseled employees through performance improvement processes • Boarded MedSynergies during their largest client acquisition and built the recruiting team into a high performing and successfully functioning group • Documented new processes for recruiting and created new workflow • Consistently managed 20-30 open requisitions while hiring 20 clinical employees per month • Maintained excellent client satisfaction during 2 large acquisitions by providing consumer service and results in a timely manner

Denton, Tx

• Oversaw operations of the business office including creation of policies and procedures for duties and responsibilities of data entry, client services, analytics and field collectors • Created office and performed 90 day review policy and annual employee evaluations to provide employee counseling and/or disciplinary action when indicated• Conducted employee recruitment and interviews • Managed clinical staff of 4 employees and 2 radiologists • Successfully ran daily and monthly management reports (deposits, audits, center statistics and lockboxes • Built an explanation of benefits/billing & coding tracking system for Denton Center • Managed vendor relations including contract renewal, invoicing, timely procurement and authorization for purchasing of supplies and equipment• Created and implemented inventory management and cost cutting measures.

Education record

High School Diploma

Education record