Danielle Duncan Email & Phone Number

Euless, TX, US

Texas, United States

Building the future of work with automated software for payroll, payments, and HR at Papaya.

United States

• Client Account Manager responsible for managing a portfolio of high-value clients, ensuring their satisfaction, retention, and growth. Building and maintaining strong relationships with key stakeholders, driving CSAT.
• Serve as the primary point of contact for accounts, providing high-touch service and support.
• Develop and maintain strong relationships with key decision-makers and stakeholders with our clients.
• Understand clients' business needs and goals, and provide solutions and support to help achieve them.
• Responsible for strategic planning and client maintenance to prevent service issues by taking the necessary measures to solve difficult situations with clients and employees
• Monitor clients' satisfaction levels, proactively identify issues, and work to resolve them in a timely and effective manner.

• Lead Relationship Manager that operates as a SME and main point of contact to IntelliCentrics Facility and System Administrators. IntelliCentrics is a $40 million healthcare technology solution company operating in 4.
• Lead and own the Account from kick-off with healthcare facilities to leverage the SEC³URE SaaS platform to create trusted relationships throughout their continuum of care.
• Own and manage a large portfolio of business throughout the United States ranging from Ambulatory Surgery Centers to VA Hospitals.
• Analyze client performance by conducting business reviews with care locations staff and provide guidance in maximizing the benefit of their partnership with IntelliCentrics.
• Help to evolve processes and procedures to meet client needs.
• Engage new and existing healthcare facilities through value proposition and a consultative approach to ensure active participation and customer satisfaction throughout life cycle.

Lewisville, Texas, United States

• Senior Business Development and Relationship/Account Manager for ProvideLT with expansive territory nationwide. ProvideLT is a small, privately owned Physician Recruiting company where I managed a team of 5 employees.
• Served as the single point of contact for Acute and Ambulatory clients to review critical areas of pain for physician recruitment needs and communicated how Provide was able to provide resolutions for patient retention.
• Exceed monthly client agreement goals by 100% month over month.
• Increased company-wide days booked at the highest level of success by provider assignments and margins.
• Function as managing liaison between client representatives and internal recruiting/sales team guiding focus and prioritization of need-to-fill positions with the highest margin.
• Developed and maintained relationships with clients via telephone, personal visits and email to find qualified candidates for their job opportunities. Client retention increased by 35% companywide because of strong.

Plano, TX

• Human Resources Specialist responsible full cycle recruiting, payroll, employee relations and compensation analysis. Collaborated daily with Directors and Executives to streamline departmental structure and success..
• Improved quality, volume and cost by bringing company recruiting 100% in-house. This included administrative, technical and executive roles.
• Lead Compensation and Salary Analysis for current employees and new hires.
• Created a companywide incentive program for employee reviews and improvement plans.
• Sole Benefits Administrator for 150 employees nationwide.
• Sole Leave Administrator for FMLA, STD, LTD.

Dallas, TX

• Account Manager for Physician Staffing Company. Managed a team of 7 employees while growing Regional business. Broke several company records by booking high-margin business and bringing in unique jobs. Awarded Midwest.
• Manage and direct recruiting team of 30 on focus jobs daily during team meetings.
• Achieved Senior title after 3 months and broke company goals on a consistent basis.
• Developed and maintained relationships with clients via telephone and email to find qualified candidates for their job opportunities.
• Informed recruiting team and manage open job needs in territory. (60-90 positions at a time spread throughout 9 States in the Midwest.)
• Maintain contact with client during entire recruiting process starting from the time a need is opened until the end of the assignment between client and provider.

Dallas/Fort Worth Area

• Successfully placed Contract, Contract to Hire, and Direct Hire IT Professionals
• Responsible for building database of potential candidates in Atlanta and Dallas markets
• Met with prospective external candidates on a weekly basis
• Sourced IT Professionals using internal database of candidates
• Coordinated and scheduled interviews between candidates and potential employers
• Utilized Professional and Social Networks to source potential candidates

Irving, TX

• Performed as the SME during implementation of SilkRoad (ATS) and delegated project assignments to team
• Trained and managed a team of 5 recruiters and coordinators
• Coached hiring managers on interviewing best practices
• Assisted Compensation team with development of compensation matrix and job description creation
• Partnered with leadership to improve processes and create streamlined recruiting workflows
• Developed and counseled employees through performance improvement processes

Denton, TX

• Oversaw operations of the business office including creation of policies and procedures for duties and responsibilities of data entry, client services, analytics and field collectors
• Created office and performed 90 day review policy and annual employee evaluations to provide employee counseling and/or disciplinary action when indicated
• Conducted employee recruitment and interviews
• Managed clinical staff of 4 employees and 2 radiologists
• Successfully ran daily and monthly management reports (deposits, audits, center statistics and lockboxes
• Built an explanation of benefits/billing & coding tracking system for Denton Center

Education record

High School Diploma

Education record