Danielle Little Email and Phone Number

Improve dental practice's social media presence through management of social media platforms and programs.- Developed email marketing for dental practice to bring in more patients and profit- Assisted office manager in answering phones, scheduling patient appointments, and organizing patient charts- Updated patient's medical and dental history in Eaglesoft Practice Management dental software

Nurx merged with Thirty Madison in March 2022

Empowered the business through analytics and reporting. Supported Operations, Strategy, and CRM teams. - Promoted to Data Analyst in October 2021- Built core dashboards (Lookml development) and SQL data models (dbt) to address stakeholder needs for business development, launches, and metric tracking - Led analytics for the Pharmacy and Fulfillment team by providing data insights in order to scale operations across internal pharmacies- Collaborated with CRM to define requirements and provided analytics for email and direct mail campaigns - Supported B2B partnership through reporting of weekly operational metrics

Partnered with stakeholders across the company to identify areas of opportunity in business operations and worked cross-functionally to help drive KPIs- Promoted to Operations Strategy Associate in October 2020- Used SQL to gather and analyze complex data into dashboards (Google Sheets, Mode) to support strategy development, operational efficiency initiatives, and process improvement for Nurx services and Care teams- Developed headcount model (Google Sheets) and workforce strategy for the Provider network resulting in a 60% increase in capacity coming into 2021- Managed network of partner pharmacies as main of point of contact for onboarding, negotiations, and routing of monthly prescriptions

- Promoted to Operations Strategy Analyst in September 2019- Performed ad-hoc data analyses (Google Sheets, Mode) and recommended actionable solutions to reach company goals- Developed and implemented performance management systems (Google Workspace) across operational organizations resulting in 12% efficiency gains

Ensured the operational execution of large, complex projects that required project management. - Promoted to Operations Associate in July 2018- Integral team member in the launch and operational success of the HPV service line through process implementation and creation of training materials (Confluence) for Customer Care team- Executed the enrollment of the internal pharmacy’s participation in NABP’s Verified Pharmacy Program- Monitored NPS and customer satisfaction surveys via Delighted to complete customer outreach, company KPI reporting, and to identify areas of improvement

Provided knowledgeable and friendly service to patients via the Nurx application and phone.- Navigated patients interested in Truvada for PrEP through insurance coverage, payment assistance programs, and laboratory testing - Resolved escalated patient and vendor concerns to complete satisfaction- Liaison for Engineering and Product teams by providing insight into process and product issues experienced by patients

Supported registered dietitian through analysis of the latest topics in the dietetic community.- Researched and developed a 15-page booklet containing tips for meal planning, food organization, and weeknight recipes to be distributed to the registered dietitian’s various clients- Analyzed and organized the nutrient values of 50+ healthy recipes and foods into a spreadsheet for usage by the registered dietitian - Researched and presented information on the proper diet to eliminate neuropathic pain and accelerate recovery after a sports injury- Briefed registered dietitian daily on news and media updates in the nutrition community through written synopsis

- Managed a 12-member team in the summer facilities operations of Clark Kerr Campus, contributing to the $16M in summer conferences revenue- Briefed conference organizers, support services, and staff during pre-conference meetings- Responded daily to guests’ email and phone call inquiries within a timely manner- Arranged housing accommodations for conference guests - Provided efficient, courteous concierge and customer service to visiting guests of diverse cultures, ethnicities, interests, and ages

- Coordinated and managed schedules of housing clerks to meet the needs of students and faculty- Managed office operations and assisted the needs of students and faculty within a campus housing environment- Interviewed and trained new employees on office protocols- Organized and distributed incoming packages and mail- Processed housing changes, key changes, and maintenance requests

- Supervised events to ensure all details ran smoothly- Delivered excellent customer service when assisting guests and answering questions- Adapted quickly and effectively to unforeseen event needs- Set up and broke down events including equipment such as tables, chairs, and PAs