Danielle Waters Email & Phone Number

Charlotte, North Carolina, United States

• The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). We embrace a mission-critical.
• Translating key themes into tactical, executable components (strategic initiatives and programs) based on market/industry insights, competitive analysis, and customer perspectives
• Supporting execution of business strategy through agile and lightweight strategic planning processes that accelerates growth, increases revenue, and exceeds consumption commitments
• Managing and facilitating rhythm of business (ROB) for Leadership Team, including but not limited to employee All Hands, OPEX/COGS reviews, strategic account reviews, opportunity reviews, monthly business reviews
• Driving alignment and execution of core business priorities with business managers supporting leadership and the organization
• Leading budget planning, forecasting process, hiring strategy, and resource management in alignment with the ROB and in partnership with business managers and finance

Charlotte, North Carolina Area

• The Global Ambassador Program empowers all CE&S (Customer Experience & Success) employees to influence and engage in driving positive business change. Through a consistent and scalable framework, numerous diverse and.
• Developed and implemented the One Ambassador Program to empower all ~30,000 CE&S (Customer Experience and Success) employees to influence and engage in landing our highest priority, complex operational business changes.
• Lead this critical effort within our organization spanning 30+ countries, 70+ different roles, 18 sub-programs, and over 1,400 ambassadors

Charlotte, North Carolina Area

As a SEE for SharePoint - Microsoft’s leading social content management system and collaborative data discovery platform - my focus grows from that of delivering advanced technical troubleshooting support and solutions for US Government Entities (Public Sector) to mentoring my peers and fostering the growth of their technical acumen to seeking additional.

Charlotte, North Carolina Area

As a Microsoft Senior Support Engineer for SharePoint, I aim to deliver high quality incident resolution in a timely manner and focus on break/fix issues, root cause analysis, incident prevention, and knowledge transfer. My goal is to ensure that all Premier Microsoft Enterprise customers are satisfied with the effectiveness and efficiency of the support.

Founded iChase the Cure in 2007. Have directed and organized many 5K road-races in Albany, NY and Boston, MA multiplying participant and volunteer turnout by 300% in 2 years to raise awareness and over $60,000 for A Child’s Brain Tumor Cure Foundation. Responsibilities include:- Obtaining sponsors/partners- Market analysis - Fundraising to increase.

Greater Boston Area

Provided support and assistance to project consulting and service line activities entailing support for business requirements gathering and analysis, solution design, solution testing, documentation and training, solution deployment, and project management. Service Line Support responsibilities included knowledge transfer and internal training.

Boston, MA

Bachelor of Science in Business Administration Cum Laude Dual Concentration in Management Information Systems and Organizational BehaviorDean’s List Spring 2009, Fall 2009, Spring 2010, Fall 2010, Spring 2011, Fall 2011, Spring 2012

Facilitated instruction in classrooms of 23 to boost confidence in struggling students through encouragement, introduction of good study habits, and tutoring to inspire them to succeed and graduate.

Developed and manage an out-of-the-box marketing campaign for Boston University's Charles River Campus

Provided over the phone customer support and service to advertise and sell high and low profile vacation packages. Generated over $50,000 in 16 hours during a company promotion – equivalent to more than 30% of weekly sales revenue.

Bachelor Of Science (Bs), In Business Administration Concentrating In Mis And Organizational Behavior

High School Diploma