Danielle Wong Email and Phone Number

- Assist patrons and manage library collections using the Ex Libris Alma, OneSearch, and Penny Lane PoS systems to charge and discharge books, answer catalogue questions, and process payments- Index journals and government documents in preparation for transfer to high density storage and digitization- Supervise the library in the evenings two nights per week including reporting of facilities-related issues and addressing patron issues

- Provide in-person and online research reference assistance to patrons including students, faculty, and the general public- Create and update lists of primary and secondary sources, and provide research tips on LibGuides targeted at specific courses within the institution- Assist researchers in use of the Special Collections Reading Room by explaining policies, providing materials such as gloves and book supports, and managing scheduling of the space

- Unbox, and shelve part of the Chicksands foreign language collection (approximately 50,000 books, manuals, and manuscripts)- Create a detailed index of the Chicksands foreign language collection for use by museum staff and patrons using Microsoft Excel- Promptly address mold and pest concerns in the material and work area with my supervisor

- Acted as the primary point of contact between 30 participants and the event organizers for a creative writing pedagogy symposium - Maintained a detailed database of participant information, mailing, and email contact records using Google Sheets and Microsoft Excel - Tested Zoom software before the event and monitor its use during the symposium-

- Provide friendly and efficient customer service through careful scanning and packing of groceries, handling of item returns, and the sale of lottery tickets and public transit passes- Attentive to detail when auditing tills, performing cash pickups, and facilitating cashier breaks- Supervise approximately 7 front end staff at once

- Instruct up to two elementary school students in English for one-hour weekly sessions- Assist with homework and answer any questions related to class content- Create and implement learning opportunities beyond assigned homework to increase student understanding of subject materials

- Taught hand eye coordination, basic life skills and social skills to up to 20 children aged 3-5- Worked with children both one-on-one, to foster self-esteem and learning at a pace tailored to each individual, as well as in larger groups to promote physical activity and the importance of teamwork and cooperation- Maintained facility cleanliness by cleaning bathrooms, vacuuming carpets and wiping tables in a fast-paced classroom to ensure a healthy learning environment