Daniel Lisowski Email & Phone Number

Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.Collaborates with the ACE-HCC Program Manager, ACE/HCC Medical Director and ACE/HCC Director with the implementation of coding and documentation accuracy processes and clinical chart review programs.Acts as a resource expert to other team members, as requested, resolving issues and responding to requests in a timely and efficient manner.Monitors and assists with accurate coding and documentation measure processes and chart review activities as needed.Collaborates with practices and internal stakeholders on operational communications with the highest level of professionalism and accountability.Creates operational communications and educational materials and facilitates exchange of information via e-mail and telephone.Coordinates meetings with external stakeholders; prepares meeting materials.

Philadelphia, Pa

Perform illustration, graphic design and graphic production services. Manage online web presence and online retail store. Self publish books of collected personal work.Client list includes: AdMed AgencyAllied Agency / Paramount PicturesCFM DirectDailyCandyDiscovery ChannelHBOhyperlaineJWT Advertising AgencyKidrobot IncLori GoldsteinLowe WorldwideMetro Philadelphia NewspaperPaul Smith LtdPepBoys CorporationPepsiUniworld GroupWall Street JournalYell Adworks

Greater Philadelphia Area

Provided on-site customer service and sales support at hospitals located in or around Philadelphia, Pennsylvania.Developed and maintained relationships with ordering physicians and referral sources throughout the Greater Philadelphia Area. Demonstrated a thorough understanding of DME product line and instruct patients and medical staff on proper use of equipment.Assisted operations in the procurement of required medical documentation. Facilitated and expedited patient discharges.

Philadelphia, Pa

Call Center Supervisor, August 2012 – PresentManage a team of Benefits Outreach Specialists conducting public benefits outreach and application assistance for New York City, Maryland State and Washington State residents. Monitor and evaluate BOS client conversations. Manage daily campaign workloads and distribute daily tasks. Conduct daily team process updates and announcements via morning team huddles. Create and administer biweekly and annual BOS performance evaluations. Interview and complete reference checks for potential BOS candidates. Evaluate, create and compile reference materials, FAQs, community referral directory listings and BOS training materials. Provide feedback on process improvements and best campaign practices. Conduct new hire BOS trainings and coaching.Benefits Outreach Specialist, January 2012 – August 2012 Provided public benefit education and application assistance over the telephone. Handled inbound calls and outbound calls. Logged required client documentation and submitted client applications. Performed team quality control on completed applications after proving date entry proficiency. Collected and provided Benefits Outreach Specialist feedback regarding our in house Prism information database, delivered feedback to management and development team, and relayed process updates to the staff.

Greater Philadelphia Area

Managed system enhancement goals via Agile development methodology for Siebel Customer Relationship Management system. Conducted group work sessions with domestic and international Subject Matter Experts to analyze and drive each topic to completion. Collaborated with technical developers to design and implement system improvements. Created and updated Use Cases to document system updates. Created test plans and test labs to ensure that system enhancements operated as expected. Identified and documented system defects.

Greater Philadelphia Area

Created and maintained digital files for Yellow Book custom website advertisement requests. Provided live customer service to Yellow Book Sales Representatives and Yellow Book website customers over the telephone. Coordinated website content interviews for Yellow Book customers.

Greater Philadelphia Area

Performed Adobe Creative Suite graphic artist and production work at AdMed Agency, PepBoys Corporation, CFM Direct, Metro Newspaper, and Yell Adworks organizations.

Greater New York City Area

Wholesale Department Sales Coordinator March 2009 - September 2009Appraised and approved prospective wholesale accounts. Created marketing email newsletters. Designed and created product spec sheets. Generated wholesale sales reports. Conducted testing and supported wholesale system migration. Managed wholesale customer service and order maintenance processes. Resolved customer issues regarding payment, shipping, and order placement. Coordinated and instructed the customer service team on appropriate issue resolutions for wholesale customers.Operations / Wholesale Department Administrative Assistant January 2007 - March 2009Provided customer service to wholesale accounts and administrative support to the department.

Greater New York City Area

Worked directly with illustrators to choose samples of their work to include in marketing publications and promotions. Received, organized, and shipped artist samples, original artwork, and artist portfolios. Assisted with coordinating and hosting promotional events in New York City.

Newark, Delaware

Assigned illustration assignments on a weekly basis to illustration staff. Managed artist illustration collection, artwork scanning and newspaper layout. Completed illustrations on various topics.

Newark, De

Design, production, prepress and printing duties for University of Delaware's Center for International Studies. Created promotional mailings, program posters, and programs guide courses catalog.

Newark, De

Malvern, Pa

Edited and updated internal intranet web content. Performed data entry, organization, and migration of ClearCase intranet system. Created PowerPoint presentations, managed Excel spreadsheets, created diagrams for business meetings.

Minor: American Material Culture Studies

Visual Communications