Daniel Lopez Email & Phone Number

New York, United States

• Gathered business requirements from clients across different industries to understand their current pain points and desired outcomes, later implementing innovative Salesforce applications that exceeded expectations and brought in approximately $200,000 in revenue.• Designed several Salesforce solutions within Sales Cloud, Service Cloud, and/or Nonprofit Success Pack using custom objects, list views, reports, dashboards, record types, queues, validation rules, flow, and more while expanding the scope of what can be done with standard objects, automation, and any other pre-existing processes currently in place to allow their users an easier, faster, and more efficient experience.• Oversaw diverse projects with varying levels of engagement, ranging from full-scale implementations to ongoing managed services, ensuring seamless delivery, client satisfaction, continued support, and sustained business relationships.

• Developed comprehensive and engaging Salesforce Administration training materials by meticulously crafting slide decks, incorporating industry best practices, and ensuring alignment with adult learning principles, resulting in enhanced comprehension and retention among participants.• Implemented rigorous quality control measures to design and optimize Salesforce quizzes, ensuring accuracy, relevance, and efficiency in assessing participants' comprehension of key concepts, ultimately fostering a peak learning experience for trainees.• Conducted extensive needs analysis to align Salesforce Administration training curriculum with the practical requirements of administrators, incorporating real-world scenarios and focusing on the essential skills and knowledge crucial for effective job performance.

Remote

• Applied a strategic approach to analyze client requirements, design scalable solutions, and oversee seamless deployment, resulting in approximately $150,000 in revenue, as well as improvements in the client’s process efficiency.• Delivered innovative Salesforce solutions, utilizing expertise in CRM best practices, and demonstrated proficiency in customizing Salesforce features, such as workflows, reports, and dashboards, to align with client goals, leading to an increase in user adoption and overall system effectiveness.• Collaborated closely with 3 to 4 clients a day, administering demonstrations of what's possible within Salesforce, answering any questions that comes up, troubleshooting errors they've experienced, and suggesting best practices to be followed within the CRM and their industry.

Jensen Beach, Florida, United States

• Proactively handled supervisory responsibilities such as addressing complaints and providing overrides to ensure customer satisfaction and that the store continued to run smoothly, even without executive leadership.• Trained over 10 new hires on customer experience protocol's, product knowledge, sales techniques, and general responsibilities while encouraging them to gain hands-on experience over shadowing.• Served in a variety of roles across 5 departments when understaffed to ensure coverage throughout the store while continuing to provide expert customer service and product knowledge regardless of the position.

Jensen Beach, Florida, United States

• Completed over 100 hours in training modules, read technical manuals, and attended learning workshops or seminars to maintain and improve knowledge of hardware and software, as well as technical skills.• Gathered information on the customer’s technology issues by asking probing and clarifying questions, listening, taking detailed notes, and providing accurate time estimates for next steps while elevating cases to the appropriate support level as needed.• Resolved over 50 technical support cases a day, issues ranging from minor repairs to hardware, software, or peripheral equipment, while coaching customers on how to use their technology and best practices to ensure the problem doesn't reoccur.

Jensen Beach, Florida, United States

• Led over 20 associates across all departments in promoting Google products by coaching them on ongoing promotions and cross-selling techniques while promoting a positive and engaging learning environment.• Designed attractive Google product displays with strategic merchandise placements that pulled customers in and increased purchases while emphasizing the benefits of incorporating smart products into their homes.• Frequently exceeded monthly sales goals of a minimum of $30,000 per month in Google products while cross-selling to help maximize the store's profit.

Jensen Beach, Florida, United States

• Assisted an average of 50 customers per day in finding or selecting items, guiding them on purchases based on interests and promotions while providing exceptional customer service by building friendly and polite rapport with them.• Helped the company attain the highest client service rating, earning 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.• Wrote memos, correspondence, reports and other documentation including follow-up letters to customers to address their questions and increase customer retention.

Double Star Ranger, Salesforce

Activities and Societies: Lightning Experience Reports & Dashboards Specialist Superbadge

Certificate Of Completion, Salesforce Administration

Associate Of Arts - Aa, Business Administration And Management, General, 3.8 Gpa

Activities and Societies: Cum Laude Honors Graduate