Melanie Greene Email & Phone Number

* Enhanced Project Management: Transitioned to a consulting role, adeptly managing multiple nonprofit and small business client projects simultaneously, prioritizing tasks, and delivering results on time and within budget.* Client Engagement: Expanded my role to include in-depth client interactions for gathering and refining requirements, ensuring that delivered solutions aligned with client needs and contributed to project success.* Collaborative Project Support: Worked closely with senior consultants and developers to design and implement new solutions or extensions for clients, contributing to larger projects and gaining valuable consulting experience.* Advanced Automation: Developed and enhanced sophisticated Salesforce Flows and complex formulas to drive greater efficiency and functionality. * Led Training and Documentation: Delivered live training sessions and created detailed documentation such as flowcharts, screen capture videos, and written guides to support client education and effective use of Salesforce.

* Salesforce Configuration: Configured and optimized Sales Cloud and Nonprofit Success Pack (NPSP) to meet diverse organizational needs.* Custom Development: Created custom objects, fields, and page layouts as well as tailoring views, reports, and dashboards to deliver actionable insights and streamline operations.* Automation: Created and improved automations using Salesforce Flows to enhance process efficiency and reduce manual effort. Developed best practices for converting historical automation (workflows and process builders) to flow.* User and Permission Management: Administered user accounts, profiles, and permissions, established sharing and validation rules to ensure data security and accessibility.* Deployment and Integration: Managed Salesforce deployments via change sets and executed data imports/exports using tools like Dataloader.io and Salesforce Inspector. Coordinated integrations with platforms such as Zapier, Formstack, Mailchimp, Campaign Monitor, Classy and Give Lively.* Collaboration and Support: Provided ongoing support, troubleshooting and maintenance to ensure system reliability and performance.

Remote

* Transitioned their client from spreadsheets, email and paper processes to Salesforce NPSP (Nonprofit Success Pack). * Gathered requirements from stakeholders and produced business requirements documentation (BRD) and process maps. * Implemented integration with 3rd-party Give Lively fundraising platform, including importing legacy data.* Configured Salesforce to user specifications and best practices, saving the client time and increasing data visibility.* Created training materials and delivered user training sessions.

Remote

• An in-depth hands on professional training program led by Salesforce experts utilizing live weekly webinars and a real-world case study project to develop Salesforce administration skills.• Training topics and case study project included User Management, Data Management, Security, Custom App development, Sales Cloud, Reports & Dashboards, Automation using Flows & Process Builder, Business Analysis, Risk Management, App Exchange, Service Cloud, and NPSP.

Remote

Web site/content maintenance for several business portals at Hewlett Packard IT eBusiness team, following strict quality assurance processes using HTML, XHTML, CSS, JavaScript and ASP.

Bachelor Of Arts - Ba, International Studies

Ranger