Daniel Lovett

Daniel Lovett Email and Phone Number

Deputy Director Community Enablement Training and Support @ Defence Australia
Southbank, VIC, AU
Daniel Lovett's Location
Southbank, Victoria, Australia, Australia
About Daniel Lovett

Proactive leader and Senior Technical Specialist with a demonstrated ability to guide international teams. Expertly utilise emergent and innovative technologies to integrate system enhancements. Independently drive project coordination and training initiatives to uplift the capabilities of teams. Autonomously oversee the development and implementation of technical documentation, digital tools, and reporting procedures for enhanced operational efficiency. Exhibited proficiency with a diverse range of programming languages. Motivated to develop resources and tools that propel improved processes and support interdepartmental teams.

Daniel Lovett's Current Company Details
Defence Australia

Defence Australia

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Deputy Director Community Enablement Training and Support
Southbank, VIC, AU
Website:
defence.gov.au/ADC
Employees:
98
Daniel Lovett Work Experience Details
  • Defence Australia
    Deputy Director Community Enablement Training And Support
    Defence Australia
    Southbank, Vic, Au
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  • Defence Australia
    Assistant Director Portfolio Assurance
    Defence Australia Dec 2023 - Present
    Australia
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  • Defence Australia
    Ict Vendor Manager
    Defence Australia Apr 2023 - Present
    Canberra, Australian Capital Territory, Australia
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  • Apple
    Senior Technical Specialist
    Apple Aug 2017 - Apr 2023
    Australia
    Develop training packages that target and enhance the technical knowledge, soft skills, and capabilities of Tier 1 and Tier 2 Technical Advisors.Coordinate and delegate the delivery of information and training sessions across all AHA Australia teams.Deliver training sessions to teams across AHA AustraliaAssist the Executive Relations team as the point of contact and provision of technical support to Executive Relations and VIP customers.Develop surveys and manage survey responses to obtain valuable insights and contribute to continuous improvement of training session development and efficacy.
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  • Apple
    Site Support Engineering Pre-Flight
    Apple Aug 2021 - Jan 2022
    Australia
    - Review, respond, and further escalate requests for technical assistance.- Provide detailed technical advice for software and hardware issues.- Review and investigate diagnostic and crash logs to determine underlying software and hardware issues and advise on steps to resolution.
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  • Apple
    Senior Technical Support Advisor
    Apple Aug 2015 - Aug 2017
    Provided first-class technical support and customer service to subscribers of Apple Care.Gathered meaningful, detailed, and accurate data to resolve customerissues in high-pressure situations and strict timeframes.Effectively and closely monitored a high volume of case progressions. Conducted productive liaisons with multi-disciplined departments across Apple for successful outcomes.Offered professional guidance and support to Tier 1 Advisors through remote consultations.
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  • Apple
    Technical Support Advisor
    Apple Mar 2015 - Aug 2015
    Provided outstanding customer experiences and delivered timely technical support in a high-pressure environment.Consistently exceeded key performance indicators in regard to timemanagement and technical capabilities.Recommended products and services based on individual needs.Positively respondent to constructive feedback for improvements. Resolved all technical support enquiries expeditiously and accurately.
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  • Ampcontrol
    Applications Engineering - Project Coordinator
    Ampcontrol May 2014 - Dec 2015
    Executed exemplary management of project data and implemented cost, quality, and scope control processes.Oversaw plans and procurement schedules within the enterprise resource planning (ERP) systems.Identified inefficient processes and swiftly implemented improvement strategies.Delivered a breadth of projects on time, to scope, and within budget. Provided specialist advice in regard to software dependant systems and improved process efficiencies.Conducted customer contract reviews, led project meetings, process co-ordination, and regular project reporting activities.
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  • Ampcontrol
    Technical Officer
    Ampcontrol Mar 2013 - May 2014
    Provided expert advice on Ampcontrol electrical, electronic embedded software communication, environmental monitoring, and control products.Cultivated robust professional customer relationships and deliveredexemplary service.Developed SharePoint-based training libraries and provided literary support for less technically inclined team members.Provided remote technical support for customers in regard totroubleshooting of hardware and software systems.Delivered training sessions for customer relationship management (CRM) and enterprise resource planning (ERP) systems.
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  • Ampcontrol
    Product Support Officer
    Ampcontrol Jun 2012 - Mar 2013
    Developed PowerPoint presentations, participant workbooks, test reports, trainer delivery manuals, and reference manuals.Created detailed instructional design for internal and externalcustomers in regard to manufacturing and testing requirements Oversaw the instructional design process for system maintenance, configuration, and user content.Enhanced and upgraded customer-facing technical literature andprovisioned efficient, effective, and engaging training sessions. Managed and maintained product quality plans, bills of materials, and drawings.
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  • Nhp Electrical Engineering Products
    Electrical Estimator
    Nhp Electrical Engineering Products Jan 2011 - Jun 2012
    Analyzed designs and performed accurate cost analysis.Build strong customer relationshipsProvide expert electrical engineering product adviceReview electrical project scope to provide accurate and compliant customer tendersReview customer requests and advise application appropriate electrical products and systemsProvide training for new Staff.
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  • Nhp Electrical Engineering Products
    Electrical Fitter
    Nhp Electrical Engineering Products Jan 2007 - Jan 2011
    Manufacture electrical control and power distribution equipment from electrical schematicsPerform final electrical testing on products prior to despatch to customerProvide training for new Staff and mentor apprentices.Connected wiring to circuit breakers, transformers, lighting fixtures, thermostats, intercoms, signaling systems and power equipment.Installed control and distribution apparatus, switches, outlets, relays and circuit-breaker panels.
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Daniel Lovett Education Details

Frequently Asked Questions about Daniel Lovett

What company does Daniel Lovett work for?

Daniel Lovett works for Defence Australia

What is Daniel Lovett's role at the current company?

Daniel Lovett's current role is Deputy Director Community Enablement Training and Support.

What schools did Daniel Lovett attend?

Daniel Lovett attended University Of Southern Queensland, University Of Southern Queensland, Qld Government, Electrogroup.

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