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@airfrance.fr
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Daniel Luo is listed as Trainer of AFKL Sales and Service Center at AFKL Sales and Service Center, based in Guangzhou, Guangdong, China. AeroLeads shows a work email signal at airfrance.fr and a matched LinkedIn profile for Daniel Luo.
Daniel Luo previously worked as Trainer at Afkl Sales And Service Center and Service Delivery Lead AVP at 简伯特. Daniel Luo holds Bachelor, Tourist Management from Nankai University.
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- Management experience.- Commitment and self-motivation.- Good knowledge of air product and customer service.- Competencies: Excellence, Drive, Gaining commitment, performance, Analytical skills, Business orientation.- Fluency in English, Mandarin and Cantonese.
Listed skills include Airlines, Tele Sales, Customer Service, Business Travel, and 10 others.
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Guangzhou
* Deliver B2C initial training to B2C new comers* Conducting soft skill and empowerment workshops to senior agents across SSC* Assist on subjects concerning customer satisfaction and quality of services* Deliver different trainings (B2C sales training, B2B corporate handling training, BagStory, etc.) to agents across SSC
中國 廣東 佛山
* Manage 3 processes for a Hong Kong insurance company: Call center of General Insurance, Call center of Life Insurance and Policy Owner Services.* Drive growth of business and build relationship with customer.* Ensure delivery per customer expectation, SLA and ensure customer satisfaction.* Develop a team that can sustain growth and can foster a culture.
Guangzhou, Guangdong, China
* Manage total 6 services, including Telesales and Service (B2C), Trade Help Desk (B2T), Corporate Desk (B2B), Group Desk, Flying Blue and Customer Care.* Manage operation to reach targets in sales, quality and efficiency.* Assist SSC Director on rolling forecast and setting targets on different services to reach DSS targets in terms of sales, quality and.
Guangzhou, Guangdong, China
* Set up and manage different services as supervisor: AF Telesales and Service, KL Telesales and Service, Corporate Desk.* Manage operation to reach SSC targets in sales, quality and efficiency.* Ensure agents to provide service in line with AFKL service standards.* Analyst performance and report to SSC Director regularly with suggestions.* Recruit and.
Guangzhou, Guangdong, China
* Process credit card application.* As team leader of Follow up team, leading team members to contact customers by phone or emails for supplementary documents, to handle VIP applications, to handle complain cases.* Perform yearly appraisal with team members
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Daniel Luo works for AFKL Sales and Service Center.
Daniel Luo is listed as Trainer of AFKL Sales and Service Center at AFKL Sales and Service Center.
AeroLeads has found 1 work email signal at @airfrance.fr for Daniel Luo at AFKL Sales and Service Center.
Daniel Luo is based in Guangzhou, Guangdong, China while working with AFKL Sales and Service Center.
Daniel Luo has worked for Afkl Sales And Service Center, 简伯特, Airfrance Klm Sales And Service Center China, and Hsbc Data Processing (Guangdong) Limited.
You can use AeroLeads to view verified contact signals for Daniel Luo at AFKL Sales and Service Center, including work email, phone, and LinkedIn data when available.
Daniel Luo holds Bachelor, Tourist Management from Nankai University.
Daniel Luo is listed with skills including Airlines, Tele Sales, Customer Service, Business Travel, Management, Call Centers, Training, and Operations Management.
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