• Server Management:Administration of Windows and Linux servers in a hybrid infrastructure (physical and cloud), using Zabbix and Grafana for monitoring and performance optimization.• Network Administration:Management of LAN, WAN, and VPN networks, with implementation and configuration of VLANs, routers, and Cisco switches.• Information Security:Identity and access management in Active Directory (AD) and Entra.Configuration and maintenance of firewalls and VPNs using PFSense and OpenVPN.Threat and incident monitoring on endpoints with Bitdefender GravityZone.Vulnerability management using CVE, CVSS 3.0, patch deployment, and security policy application.Implementation of Role-Based Access Control (RBAC).• Process Automation:Development of scripts in Python, Bash, and PowerShell to automate tasks such as mass user creation.• Technical Support and Ticket Management:Utilization of the Moviedesk platform for ticket management and support, focusing on problem resolution and continuous improvement.

Bilingual (Portuguese/English) N2 and VIP technical support, providing service via Freshchat, phone, remote, and onsite support. Logging, analyzing, and escalating incidents to specialized teams, ensuring high availability and performance of client platforms.• Technical support for desktops, notebooks, thin clients, networks, Office 365, applications, servers, virtual machines, databases, printers, and peripherals.• ITSM Administration: Managing Freshservice ITSM, monitoring and handling tickets, ensuring SLA compliance, and ensuring efficiency in support processes.• ITIL: Applying best practices for incident and problem management, optimizing services, ensuring security, and reducing downtime in critical operations..• Identity and Access Management (IAM): Administering Active Directory, creating and controlling user accounts, group policies (GPO), and access permissions in Office 365 and Azure Entra ID, ensuring compliance and security in corporate environments.• Remote Session Administration: Managing virtual and remote environments using Citrix XenApp and Microsoft Remote Desktop, ensuring performance and continuity of remote work.• Operating Systems and Server Administration: Installing security patches, system updates, and managing servers (Windows and Linux), as well as creating and executing Shell Linux (bash) and PowerShell scripts to automate routines and monitor services.• Providing user training on technical and operational issues, promoting autonomy and efficiency in using the tools.

Prospecting and business development, identifying and contacting potential clients for cybersecurity and SaaS solutions. Creating commercial presentations and technical and economic proposals according to customer requirements, collaborating to define project scope (consultative sales). Managing and overseeing the client throughout the sales process (short and long cycles). Handling CRM information following quality criteria and organizational guidelines. Defining, analyzing, and implementing sales strategies and contract negotiations.

I work at the interface of engineering/commercial, analyzingtechnical feasibility, defining project scopes, preparingbudgets, and conducting follow-ups on quotations. I useEnglish on a daily basis as a tool for creating reports,presentations, and interdepartmental communication viaemail and Teams calls with plants located in variouscountries where we operate (Italy, India, China, USA, Canada,Germany, etc).

Sales strategy management; Employee training andmanagement; Financial management; Analysis and dataprocessing for extraction of management reports; KPIanalysis; Development of institutional websites; Issuance ofdigital certificates.