Daniel Maldonado Email & Phone Number

West Palm Beach, Florida, United States

Delray Beach, Florida, United States

• Supported 200+ user stations in a Windows 10 – Windows 11 environment. • Responded to help desk requests via phone, email, ticketing system, and walk-ins.• Installed, configured, and managed laptops, phones, printers, and other devices. • Handled deployment of computing resources to end users either remote or onsite• Actively updated and maintained database for asset management via Snipe-IT

West Palm Beach, Florida, United States

• Escalated priority support issues to senior staff and or corporate technology groups• Worked closely with Tiers I and II staff to resolve user issues, works on projects, and resolve complex issues.• Served as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets• Supported email accounts, connectivity issues, operating system problems, enterprise applications, and a variety of desktop software packages.Identified, troubleshooted, documented, resolved, and escalated hardware and software issues via CRM

Boca Raton, Florida, United States

• Provided Students faculty and staff with efficient and effective technical support• Utilized Active Directory to provide account related support • Installed, configured, and managed laptops, phones, printers, and other devices. • Handled deployment of computing resources to end users either remote or onsite• Documented standard operating procedures and provided training materials.