Level 2 Web Development Technical Support - Experience in resolving level 2 issues for Kajabi (SaaS). I specialize in the usage of Zendesk, Slack, and Jira to manage tickets, collaborate with teams, and track tasks. Responsibilities include the following:Diagnosis and resolution: Identifying and resolving technical issues related to front-end development, including coding errors, browser incompatibility, and performance issues.Ticket management comprises prioritizing and resolving tickets in Zendesk, while ensuring clear and timely communication with clients.Team collaboration: Working in Slack, Jira, and other tools to coordinate with developers, designers, and other team members.Platform support: Providing technical support to users of CMS platforms like Kajabi, resolving issues related to platform setup and usage.Documentation: The process of creating a knowledge base for efficient enhancement in problem solving.

UI Designer and Frontend Developer with experience in designing intuitive and engaging user interfaces. Proficient in using advanced tools like Figma to design interactive prototypes and React JS for developing high-performance web applications. Areas of responsibility will include but are not limited to:UI Design: Creating wireframes, mockups, and interactive prototypes using Figma.Front-end Development: Changing design into clean, efficient code with the help of React JS and other web technologies.Continuously Optimizing User Experience and Application Performance.

Customer Service Representative, providing support to clients across various channels (phone, email, chat). My responsibilities include:Personalized attention: Actively listening to customers, identifying their needs, and providing effective solutions.Complaint management: Resolving issues promptly and professionally, always maintaining a positive attitude.

Customer Service Representative with experience in the field of telecommunications, specifically technical support and sales. My responsibilities include:Technical support: Diagnosing and resolving technical issues with telecommunications equipment and services.Consultative selling: advising on the choice of plans and services that meet customer needs.Incident management: escalation of issues to technical teams when needed, and following up on them to resolution.Customer retention: Applying measures that reduce the cancellation of contracts.

Junior Systems Administrator with experience in technical support and systems maintenance.Performed system administration tasks such as user account management, patching, software installation, and troubleshooting.Solid knowledge of virtual machines, Linux, hardware, software, networking, and SQL databases.