Daniel Barron Email & Phone Number

Swindon, England, United Kingdom

I'm responsible for supporting Customer Service & Operations and Performance directorates with delivering Business Commitments as well as ensuring service standards are upheld and best practice noted in GWR's regular reporting schedules to the Department for Transport. I'm also responsible for supporting senior leaders in generating the next tranche of improvements to be included in GWR's Annual Business Plan, setting out our commitments to improving business efficiency, increasing revenue, and enhancing the customer experience.

Basingstoke

London, Greater London, United Kingdom

Responsible for:- creating and managing digital content for B2C comms- developing social media strategies for information and advertising content, supporting customer service teams in delivering on-tone and professional comms- supporting wider business in providing web and social media content for improvements and investments, providing specialist support on achieving maximum exposure

Basingstoke, Uk

Working as part of a team of 6 managers, I help to lead and develop a specialist customer information team in both a line management and duty management capacity.I:- work to lead the customer information response to service-affecting incidents, paying mindfulness to the balance between honesty and risk to reputation for both South West Trains and Network Rail;- work in collaboration with operational managers to help communicate the operational response to a service-affecting incident to the business and to external customers;- deliver end-user experience improvements through project work at a management and team level;- collaborate with other teams within the business to help publicise and advertise improvements to service delivery

London, United Kingdom

Responsible for the control and timely delivery of operations-affecting information to customers within and without the business, enabling accurate reporting of the status of the train service by ground teams to customers.During my time in this role I developed and implemented a number of measures to help track customer experience delivery, and continually worked to drive up standards of customer information quality.

Safety critical position managing safe dispatch and operation of mainline and branch services.Collection and protection of revenue, and delivering excellent customer service to a wide cross section of customers

Responsible for:- Safe operation of historic railway stock from 1940s to modern day- Preparation and end-of-day safety checks- Providing excellent customer service to travelling passengers.

Responsible for:- Safely and effectively preparing equipment and chemicals for use in school laboratories- Ensuring safety of myself and others within my working environment- Safe storage, including proper categorisation, of various hazardous chemicals- Knowledge of ordering procedures, as well as stock-checking and waste disposal.

Chemistry, Mathematics, Biology

Education record