Dan Mcafee Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Manager of a yet to be launched New Homes Construction program. Official name and program details to be shared when I can.

Dartmouth, Nova Scotia, Canada

- Customer service and analytical work managing Home Energy Assessment client files through initiation to completion.- Collaborate with partners to ensure successful delivery of program.

Dartmouth, Nova Scotia, Canada

- Manage a team of six Energy Solutions Advisors who are the first point of contact for the customer contact centre of the organization. (20,000+ customer interactions/year)- Team has achieved Customer Satisfaction ratings of 95%+ each year under my direction.- Interview, select, hire and train new staff.- Workforce management and reporting. - Implementation project coordinator for new phone system, Case Management component of new CRM. - Responsible for escalation and complaint management.

Halifax, Canada Area

- Sell Efficiency Nova Scotia programs to small business energy consumers with effective discovery of all energy saving opportunities- First point of contact for our customers, responsible for the delivery of exceptional customer service

I launched a hobby website in 2007 that combines my interests in motorcycles, writing, editing, marketing and promotion, and technology. It has since grown to attract 50,000+ unique visitors a year, and over 100,000 page views.- Perform freelance content/marketing/social media work for other motorcycle related ventures as well.

Dartmouth, Nova Scotia

- Social Media- Marketing Communications and promotional materials- Website design- Project Management

Halifax, Canada Area

- Home and Auto insurance sales and service- Licenced in Nova Scotia, New Brunswick, Newfoundland, and Prince Edward Island

The Roofing Connection

Dartmouth, Nova Scotia

- Manage company cloud ERP system (Netsuite Administrator). Input and track all inventory, purchases, sales, invoicing, receivables, payables, employees, etc. - Process customer payments, returns, and call on overdue accounts.- Manage company payables, and monitoring of cashflow.- Prepare estimates, reports, and company forms.- Contact and deal with prospects and customers regarding their construction needs and recommend products. - Attend and speak to prospects at Trade Shows.- Make sales calls, prepare bulk emails, and perform scheduling.- Process company payroll, deal with HR issues, and general office management/duties.

- Provide desktop support services for all CEED staff.- Work jointly with CEED to develop business opportunities which deliver online CEED related services.- Develop and deliver Microsoft Office 2003 & 2007 training to program participants and CEED staff.

- Monitor PMP discussion board and address any questions writers or learning designers may have about project management concepts. - Review PM courses in development stage for errors and inconsistencies and ensure alignment of content with PMBOK. - Review Six Sigma courses in development stage for errors and inconsistencies. - Author content on MS Office, Oracle, project management, finance and accounting, call centers, leadership skills, six sigma, sales, human resources, principals of management, and professional foundations.

- Participate in new employee interviews, overseeing the training of new employees, make judgment calls for problem situations that arise on the floor, provide regular reports on team progress, participate in employee reviews, monitor correspondence for quality assurance, and act as a Team Leader in the absence of a Team Leader. - Function as a resource to students by providing expert level knowledge and enrichment services via live chat and email to ensure the successful performance of students on certification exams. - Research student software questions and difficulties and respond within guaranteed service levels. - Act as a resource to other members of the SkillSoft team in various Oracle database admin skills, PM skills, and Microsoft Office applications, as well as assist in the training of new employees.

- Responsibilities of this position included providing clients with value added solutions and advice while balancing multiple tasks and objectives, examining and analyzing credit applications of varying complexity for small business and personal clients. - Responsible for authorizing/declining credit applications, presenting decisions and alternatives to clients as well as the service, monitoring, and credit quality of a small business portfolio valued at approximately $12 Million dollars (which included the branch's largest net worth individuals).

Oracle Ocp, Oracle Database Administration

Bba, Management