Daniel Duffy Email & Phone Number

Webster, Ny, Us

Rochester, New York, United States

• Validated software releases and tested hardware configurations for Videk, Inc.• Developed python scripts for use with our custom distro of Linux• Planned and developed auto testing framework utilizing Python and opencv• Upgraded company infrastructure to Microsoft Sharepoint, enhancing field technicians' access to information.• Implemented a ticketing system for field technicians, reducing costs associated with issues.

Rochester, New York, United States

• Directed marketing and sales of custom software solutions to small business owners in Rochester, NY. Intended to lower overhead of vendor costs and increase efficency of employee functionality.• Cold called potential clients and followed up on warm leads in person.• Primarily develop APIs using Python from legacy systems to integrate cloud functionality.• High Focus on selling service contracts post-product sale to generate recurring revenue.

Rochester, New York, United States

• Researched and developed APIs for company software systems, identifying and presenting issues to senior management.• Developed and maintained key software systems for external websites and store managers, increasing in-stock sales by 31%.• Integrated APIs across departments, optimizing operations and boosting profits for Ruby-Gordon Home.

Rochester, New York, United States

• Negotiated contracts and pricing agreements with customers to increase profitability• Utilized CRM software for lead tracking, account management, and sales data analysis• Provided exceptional customer service, ensuring high levels of satisfaction• Exceeded sales targets by 70% each quarter, recognized as top-performing sales representative

Camp Lejeune, North Carolina, United States

• Led Marines in completing missions, honing skills in management, stress management, time management, and team building.• Focused on multi-tasking, team building, and operating under stress to excel in those fields.• Developed strong leadership skills in a high-pressure environment, enhancing teamwork and adaptability.

Rochester, New York, United States

• Managed incoming calls, orders, and customer complaints to ensure customer satisfaction and retention.• Increased catering sales by 400% monthly through cold calling and door-to-door sales efforts.• Developed and implemented a custom CRM using Python and Django, leading to a 200% increase in overall sales.

Rochester, New York, United States

• Provided client support through phone calls, handling AD user creations, network troubleshooting, and outage remediation.• Collaborated with a team of 3 technicians to process voicemail alerts and ensure seamless IT service for customer companies.