Daniel Miller Email & Phone Number

Saint Louis, Mo, Us

Saint Louis, Mo, Us

· Develop proposed pricing changes and impact lists for multiple lines of business.· Create and maintain data-based reports and tools used by various teams across the company including sales and product teams.· Function as a pivotal role in state reviews using competitive intelligence analysis.· Determine optimal adjustments to move rates close to the actuarial indication, remain as competitive as possible, and minimize unnecessary policyholder impacts.· Create and submit adjusted manuals, requested reports and documentation to the department of insurance.· Create customer account-level impacts to assist our sales team in preparing for the rate increase.· Develop map tools to show our current policy distribution within a state, identify our current risk exposure, create areas of opportunity where we can focus on growth, and to plot current and future agent appointments.· Test new releases and identify defects within Nationwide's quoting application.

Itasca, Il, Us

• Perform manual fraud review on 150 transactions per day in order to detect fraudulent orders.• Assist in maintaining basic ecommerce duties including chargeback handling and review.• Identify industry fraud trends by collaborating with peers and leadership.

Champaign, Il, Us

• Revamped process for completing customer orders improving customer-employee dynamic.• Created standardized guidelines for training new sales associates ensuring quality service from all employees. • Promoted friendly and team-oriented atmosphere for customers and employees facilitating customer service.

Northbrook, Il, Us

• Managed progression of user acceptance testing for department-wide projects.• Documented requirements for both the data warehouse and accounting applications.• Worked collaboratively with a team to place second in a ‘Mayhem’ commercial concept contest.