Mark Alleman Email and Phone Number

Team contributor in crucial department responsible for contracting health insurance brokers, where accuracy and timeliness are essential. Promoted from temporary to full-time employee.• Audit broker contracts from inception through completion to assure accuracy and compliance. • Archive data utilizing multiple applications including Callidus, Macess, and ABS.• Simultaneously process multiple ancillary reports accurately and under tight timelines. • Monitor multiple mailboxes and chat rooms containing interdepartmental inquiries and provide timely solutions.• Effectively implement and adapt to myriad changes and workflow procedures resulting from aggressive corporate expansion.• Develop, review, edit and create documentation of processes and procedures

Learned and applied multiple operating procedures for reports and data management during busiest broker contracting cycle. • Examined on-boarding contracts for Medicare (Centene and Health Net) and Commercial Health Net brokers. Reviewed exclusions lists for noncompliant Medicare brokers using the System for Award Management (SAM) and the Office of the Inspector General (OIG) websites.• Created Service Forms and Folders in Macess to accurately track broker onboarding and activity.• National Producer Number (NPN) Report – Researched broker Tax ID or Social Security numbers using the National Insurance Producer Registry (NIPR) to validate broker’s National Producer Number (NPN).• Expired License Report – Validated broker license expiration dates via state specific Department of Insurance web sites.• Updated Producer Pro data base to maintain current and accurate broker information.• Recertification Report – Retrieved broker education recertification certificates for Centene Medicare and Health Net Medicare. Validated information and uploaded into broker’s folder. • Tracked America’s Health Insurance Plans (AHIP) websites to assure Medicare broker compliance for AHIP and product training.

AAA Institute is a post-secondary school catering to unemployed adult professionals seeking to improve their job marketability through education.• Created and maintained student databases to document and track student enrollment and progress.• Monitored student files to assure compliance with various agencies. • Performed data analytics to monitor student job placement percentages.• Designed support materials and consulted with students to provide assistance during job transition.• Liaised with Employment Development Department case managers to increase student enrollment.

Assisted Vice President of Sales and Consumer Operations with multiple tasks. • Managed calendar and travel for Vice President.• Coordinated with outside consultants to organize and schedule meetings.• Scheduled meetings with senior level executives, directors, and staff.• Submitted expense reports with timeliness and accuracy.• Completed reports, communications, and research projects.• Substituted as Regional Sales Assistant. Tracked daily outside-sales appointments and results utilizing multiple databases.

Managed ride share program for northern and southern California regions Constructed and maintained numerous data bases.• Collected, categorized, and analyzed demographic data to ensure recipient eligibility and provide on time delivery and cost efficiency.• Collaborated with outside vendors to execute accurate acquisition and delivery of monetary subsidies to 1,600 employees resulting in high level of customer satisfaction.• Guided group of colleagues throughout southern California to achieve accurate data flow and effective communication for program changes, announcements, and product release.• Provided administrative assistance to senior management as required including scheduling of meetings, creating presentations, and assisting with various reports. • Routed extremely high volume of construction materials to outside vendors and consultants for required approvals within critical timelines.• Utilized superior organizational skills to classify and maintain highly confidential construction documents resulting in efficient data retrieval and protection of company property.