13% increase in Net Revenue Retention for the North American region. Exceeded NRR goal by 5%Oversee 400 clients from onboarding through upsells and renewals 30% decrease in average customer onboarding time Mentor CS team in consultative sales resulting in 50%+ of North American content sales YoYCreate and maintain custom Salesforce CRM Reports and Dashboards 30+ hours of admin time saved per month using Gong, Outreach, and Zoominfo

Managed customer renewals: decreased churn rate to less than 5% in 2020, exceeding NRR goal of 95%$1.6MM ARR under management. Represented half of North America’s annual recurring revenueManaged over 130 customer accounts with Salesforce and Google Data StudioPartnered with cross functional teams including Sales, Marketing, and Product Achieved 132% of upsell target through cross-selling and upselling accounts 40% increase in customer engagement by designing and implementing a custom outreach schedule informing customers of new or underused features

Establish new sales relationships and maintain positive rapport with regular clientele.Quickly prioritize the demands of multiple, ongoing projects to efficiently complete work.Assist over 40 phone customers per day including a mix of new and returning business.Meet high-pressure demands of contractors with strict deadlines with accuracy. Trusted by supervisors to complete tasks above and beyond my job description, including managing the cashier’s office and closing the store.Exclusively approached by multiple outside sales reps to help maintain their current customers and develop new ones. Chosen as one of two “Power Users” in my store to train coworkers on the use of newly implemented sales software.Constantly seeking to improve efficiency by learning the nuances of company software.