Leading a team and a business in charge of developing, selling, and managing a service portfolio focused on fleet service and connected solutions pursuing to offer a customer value proposition and service as a new revenue source through the servitization concept.

In charge of start-up for Aftersales Department for Iveco Bus brand in Brazil. Developing dealers and process to reach the target of support the customers and to overcome customer experience and satisfaction.Qualification / Main Competencies performed:• Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the organization.• Business Acumen: keenness and speed in understanding and deciding on a business… Show more In charge of start-up for Aftersales Department for Iveco Bus brand in Brazil. Developing dealers and process to reach the target of support the customers and to overcome customer experience and satisfaction.Qualification / Main Competencies performed:• Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the organization.• Business Acumen: keenness and speed in understanding and deciding on a business situation.• Problem Solving: Resolves difficult or complicated challenges.• Customer Service Orientation: concerning for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.• Designing Work Systems: structuring work by quickly grasping the responsibilities of individual jobs and how different groups are structured in order to ensure goals are met. Show less

As key account manager for influential fleet of buses in Brazil in charge of assure full customer satisfaction in terms of products, services and operation in order to leverage future sales through the aftersales activities.

Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 101,000 employees and sells products to customers in more than 175 countries.Reporting to the Sales & Marketing Director, into auto parts division (commercial vehicles), and managing a staff of 6 engineers and 1 technician. I was… Show more Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 101,000 employees and sells products to customers in more than 175 countries.Reporting to the Sales & Marketing Director, into auto parts division (commercial vehicles), and managing a staff of 6 engineers and 1 technician. I was responsible for aftermarket technical assistance, authorized service centers network development and product promotion in the field targeting new business. Management US$2.5M budget. Scope - South America.Qualification / Main Competencies performed:• Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the organization.• Business Acumen: keenness and speed in understanding and deciding on a business situation.• Problem Solving: Resolves difficult or complicated challenges.• Customer Service Orientation: concerning for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.• Developing and Building Teams:  managing a group’s formative stages, enhancing group performance, and enhancing individuals’ satisfaction by promoting group cooperation, trust, and confidence.• Designing Work Systems: structuring work by quickly grasping the responsibilities of individual jobs and how different groups are structured in order to ensure goals are met. Show less

Reporting to the executive engineering manager and leading a team of 3 engineers. Responsible for product portfolio development for South America and supporting global projects. Identification and project's implementation focused on cost out, resources optimization and product's quality improvement. Management of US$ 1.1 budget.Qualification / Main Competencies performed:• Creative & Innovative Thinking: Develops fresh ideas that provide solutions to all types of workplace… Show more Reporting to the executive engineering manager and leading a team of 3 engineers. Responsible for product portfolio development for South America and supporting global projects. Identification and project's implementation focused on cost out, resources optimization and product's quality improvement. Management of US$ 1.1 budget.Qualification / Main Competencies performed:• Creative & Innovative Thinking: Develops fresh ideas that provide solutions to all types of workplace challenges.• Problem Solving: Resolves difficult or complicated challenges.• Challenging the Status Quo:  acting against the way things have traditionally been done when tradition impedes improvements in performance.• Budgeting & Cost Control• Developing and Building Teams:  managing a group’s formative stages, enhancing group performance, and enhancing individuals’ satisfaction by promoting group cooperation, trust, and confidence. Show less

Acting as application engineer responsible for products (Truck & Bus) application in the market through the OEM`s. Identified, coordinated and participated in client relationship-building activities and meetings. Collaborated with account executive to penetrate new accounts, identify potential customers and coordination of product demonstration. Responsible to understand and feed back to the relevant board managers all aspects of the customer.

Product engineer responsible for products development (Truck & Bus), product concept and tests and interface with commercial area.

Manufacturing Planning. Acting on the suitability of new projects for the production line. Activities such as development of devices for manufacturing and product development aiming viability in the assembly line. Process optimization.