Are you looking for a Microsoft Teams reporting and voice recording solution?Let's book a session and discuss!email / Teams: daniel.munteanu(at)nateosoftware.comphone / whatsapp: +40 749 862 347Below mentioned is what I can happily assist your organization with.Starting with the commercial, then implementation / deploy and also providing full support services.Focusing on Microsoft Teams but also working with Skype for Business, Cisco UCM, Avaya, Mitel, Amazon Connect, legacy and other systems.• Microsoft Teams analytics, calls monitoring and reporting• Call queues and auto attendants details• Cradle to the grave and full call flow insights• Microsoft Teams Voice Recording (VR)• Microsoft Teams calls in queue (managing your queues from our interface)• Real time / Presence for Microsoft Teams (dashboards, wallboards, Teams clients statuses)• Analytics and reporting for Cisco UCM, Amazon Connect • Unified Communications (UC) number management

- installing, configuring applications (on-prem and Azure deploys through PowerShell scripting)- remote connections to customers and solving technical issues- Azure / Microsoft Teams Admin Center / Windows Server environments exposure (application / services registrations, conditional access and security setup, IIS configuration)- Microsoft SQL Server installations and daily / routine work (running SQL scripts)- Teams auto attendants and queues call scenarios investigation- Teams CDR monitoring / analysis (Postman)- demos / presentations and training sessions for potential customers / partners (multi-tenant VoIP providers)- developing relations with future partners / customers- IT support provided both in English and Italian- basic software testing

I was on a Pega Certified System Architect (PCSA) role which involved low-code development on financing applications. The customer was the leading bank in the Netherlands, Rabobank (a global leader in food and agriculture financing and sustainability-oriented banking).The work was organized on an Agile base, with SCRUM methodologies.- PRPC Dev Studio v8- following PEGA practices (rules reusability, guardrail warnings compliance, ensure branch quality, unit tests and others);- always improving mindset on knowledge accumulating for application versioning / rulesets, rule resolution, decision tables, access groups / operators, organizational structure- branch merging / testing tasks on candidate systems- PEGA framework tools (Live UI, Clipboard, Tracer, Admin Studio)- PDM pipelines - configuration and deploys- PegaRULES Log Analyzer, TracerGUI- PEGA virtual machines (PE, courses)- JIRA, Confluence, SoapUI, SQL Developer, Splunk

PEGA framework v7 (PRPC) technical support on financial applications ("Investigations Platform for Transactions" and Payments)- one of the solutions is based on PEGA's Smart Investigate for Payments- development (mainly debugging) / maintenance / testing tasks on PEGA clusters; both applications with 3 environments - participation in new PEGA projects initial phases (analysis on technical requests, translating business logic into technical parts)- IT application support / incidents for back office users- tools used: PRPC Designer Studio, PEGA framework tools (Clipboard, Tracer), PEGA virtual machines, PRPC Personal Edition, PEGA log analyzer, Splunk, HP Service Manager, JIRA, HP Quality Center, SQL developper, Remedy, Soap UI

SEDA payment application technical support- a web application which stores / manipulates the SEDA mandates data- SEDA stands for SEPA-compliant Electronic Database Alignment. It exchanges, processes and routes mandate related information between two financial institutions according to the business rules specified by Italian Banks Association (ABI)- tools used: HP Service Manager, SQL developper, Remedy

Remote connections to customers and solving technical issues, software testing, work with all PBX drivers which MIND supported (mainly Cisco's UCM, Microsoft Lync, Avaya), Cisco Unified Call Manager routine work (with the GUI), CDR investigation, work upon the MS SQL Server, demos and presentations for potential customers / dealers (onsite, remote, phone), installing and configuring applications in both physical and virtual environments (onsite, remote).

- IT support provided in Italian Language- answering and registering the clients’ phone calls- remote sessions- solving PC problems of the users (according to the procedures)

- daily maintenance and upgrading the site database (scheduling new and updated software for publishing)- websites monitoring / web searching- installing and basic software testing (online check for viruses, adware and spyware)- weekly software reviews (in English)

- UTP 10/100 network cabling and installation (installing cable channels, coupling, connection of switches, patch-panels and UTP plugs)- PC assembling and configuration- instalation of drivers and applications / benchmarking- hardware diagnosing, testing, replacing- service and maintenance of UTP networks- field support on the company’s products

- installing, configuring, administering a network of Windows 98 computers- IT support for daily customers- PC games installing, configuring- 30 workstations, 1 linux server, 1 printer

- installing, configuring, administering a network of Windows 98 computers- IT support for daily customers- PC games installing, configuring- 10 workstations, SOHO router, printer