● Auditing existing processes aiming to improve efficiency, quality, and collections● Documenting policies, processes, and procedures for debt collection and recoveries● Developing, managing, and refining collection strategies to optimize recoveries● Continuous improvement of collection processes, metrics and tools● Create necessary reports and analyses and regularly provide updates to the management.● Understand the existing data and search for other data points to help make betterpredictions and analysis● Effectively forecast staff, figures, KPI, and resources● Ensure the team meets all KPIs

-Monitoring allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses.-Maintaining a loans ageing analysis, schedule, and follow up with the stakeholders on recoverability of outstanding loan balance.-Preparation of approval requests to management for negotiated settlements and follow up until the account is fully settled and the balance paid off.-Ensuring compliance to Credit Policy and Procedures regarding management of debt recovery process.-Maintaining and preparing monthly collections reports, updates and status.-Responding to stakeholders complaints and queries and escalate unresolved cases for supervisors’ review and advice.-Maintaining a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options.-Undertaking regular and frequent calls and follow-ups with the investees to implement remedial strategies and action plans for loan recovery.-Initiating demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.-Ensuring effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with legal department.-Developing and continuously reviewing credit policies and procedures ensuring their compliance

-Monitoring allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined broad policy guidelines and regulation to minimize credit losses.-Maintaining a loans ageing analysis, schedule, and follow up with the stakeholders on recoverability of outstanding loan balance.-Preparation of approval requests to management for negotiated settlements and follow up until the account is fully settled and the balance paid off.-Ensuring compliance to Credit Policy and Procedures regarding management of debt recovery process.-Maintaining and preparing monthly collections reports, updates and status.-Responding to stakeholders complaints and queries and escalate unresolved cases for supervisors’ review and advice.-Maintaining a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options.-Undertaking regular and frequent calls and follow-ups with the investees to implement remedial strategies and action plans for loan recovery.-Initiating demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.-Ensuring effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with legal department.-Developing and continuously reviewing credit policies and procedures ensuring their compliance