Daniel Nelson Ii Email & Phone Number

Mount Washington, Ky, Us

11500 Blankenbaker Access Drive, Louisville, Kentucky 40299

I onboard new companies to UT MSP Service & Support. It requires me to discover all digital technology in a company, along with collecting, resetting or extracting credentials to different devices on the network. Rolling out the RMM & AV tools and pulling reports to give to sales for opportunities. I work with many venders, UT staff, customers first impression of UT, and previous MSP companies. This possion is a lot like Project Management.

Mt Washington, Ky

• Consulting on new or used computer purchases• Technical support for Windows or Mac OSX• Application support for main stream programs• Hardware service for PC or Macintosh systems• General book keeping for purchases & expenses

10609 Watterson Trail, Jeffersontown, Ky

• Feed the sheep spiritual nutrition needed to grow in God• Repair wounds caused by sin and corruption • Pray for the sick, diseased & discouraged • Tend to the needs of the people including hospital visits, funerals, weddings, etc...• Encourage those who need uplifted• Live as an example of what pleases God for others to follow• Manage the financial books for the church• Update church bylaws as needed• Promote building fund as we endeavor to build a building on our newly purchased property

Louisville, Ky

Desktop Support for 200 systems including Mac & Windows▪ Technology support to seven locations across the nation and Canada running VPN connections▪ Using, ARD, RDC & Remotix I manage remote computers from my home office▪ Troubleshoot Adobe CC Suit, Microsoft Office 365 & various other applications▪ I manage “Support Suit” a ticket system to help with workload.▪ I setup new users in AD, Exchange & Office 365 along with configuring a new computer for them to use▪ I work with venders to procure new hardware & software licenses & downloads, including new PCs or Macs, devices, phones & all licensing▪ I maintain all subscriptions to applications and renewals from online venders

Louisville, Ky

• Desktop Support for Mac & PC systems for 150+ users. Including but not limited to Win XP, Mac OSX, Adobe CS3, NGP, Microsoft Office, Avaya, Twitter & Adobe Air, Audio & Video Recording Software, Printers & Fax Machines.• Repairs of hardware in house and schedule under warranty offsite repairs as well. Responsible for ordering parts as needed. Including printers, faxes, PCs, Macs, laptops, cell phones, pocket recorders, digital cameras, etc.• Setup & Configure new & refurbished computers to roll out to users. Including HP, Dell, Mac, etc.• Organized and maintained inventory list of all workstations and laptops.• Administrated Active Directory for all users.• Setup and maintained VPN connections for 30+ laptops, Mac & PC environment. Also supported TCP/IP LAN & Wireless connections in house and off site.

Newark, Oh

Publishing Systems Specialist 40 hours/week 6/14/2005 – 5/20/2007Newark Advocate Newark, OH Supervisor Mark S. Carr (419) 521-7401▪ Offered technology application support to PC & Mac users.▪ Purchase, setup & repair of PC & Mac systems as needed.▪ Administer Servers such as Apple Servers, Win 2k3, Baseview etc…▪ Assisted with installs of new servers.▪ Trained people one on one with new software such as Adobe Acrobat & layout & design software for the newspaper.▪ Technology support to outside commercial customers.Systems Technician 40 hours/week 2/14/1996 – 6/13/2005Zanesville Times Recorder Zanesville, OH Supervisor Mark S. Carr (419) 521-7401▪ Setup & Configuration of new PC & Mac systems.▪ Trained users to operate systems and applications like Photo Shop 7 and Microsoft Office XP; from Basic operation to complex tasks. Also wrote all my own handouts and manuals.▪ Technology support to PC & Mac users for multiple applications.▪ Migration to new systems, applications & OS versions. Migrated from page layout printing to creating PDFs and direct to plate operation.▪ Also assisted in the Maintenance dept. including forklift operation, supervising construction crews for building remodeling, contact person for architects, etc.Graphic Artist 40 hours/week 10/12/1995 – 2/10/1996Zanesville Times Recorder Zanesville, OH Publisher John Raytis (740) 622-1175▪ Output ads for that evening’s daily paper.▪ Scanned photos for the next day’s designers.▪ Overseen the graphics department on the evening shift▪ Performed routine computer maintenance on the Macintosh workstations in the graphics dept.

Coshocton, Oh

• Setup & configured Mac & PC systems for customers. I worked closely with the customer to assure customer satisfaction.• Technical support to customers on various applications & OS versions, Win 2k & Mac OS9.• Assisted the owner with various tasks – setup training classes, maintained computers used for class environment, driver to and from class, cleaning the store front to welcome customer, designed flyers, training manuals and handouts used for training purposes.

• Serviced Windows computers, hardware and software• Helped watch the store, including retail sales• On site service calls to peoples homes or business• Installed networking, including hubs, switches, routers and cabling

Comptia Certification, It Technician, Graduate

A+ certification

Associates, Electrical Electronics Technology

Activities and Societies: I was on the school's Advisory Committee, even after I graduated. The professor valued my opinion on new.