Daniel Nelson Ii Email & Phone Number

Mount Washington, KY, US

11500 Blankenbaker Access Drive, Louisville, Kentucky 40299

I onboard new companies to UT MSP Service & Support. It requires me to discover all digital technology in a company, along with collecting, resetting or extracting credentials to different devices on the network. Rolling out the RMM & AV tools and pulling reports to give to sales for opportunities. I work with many venders, UT staff, customers first.

Mt Washington, KY

• Consulting on new or used computer purchases
• Technical support for Windows or Mac OSX
• Application support for main stream programs
• Hardware service for PC or Macintosh systems
• General book keeping for purchases & expenses

10609 Watterson Trail, Jeffersontown, KY

• Feed the sheep spiritual nutrition needed to grow in God
• Repair wounds caused by sin and corruption
• Pray for the sick, diseased & discouraged
• Tend to the needs of the people including hospital visits, funerals, weddings, etc...
• Encourage those who need uplifted
• Live as an example of what pleases God for others to follow

Louisville, KY

• Desktop Support for 200 systems including Mac & Windows
• Technology support to seven locations across the nation and Canada running VPN connections
• Using, ARD, RDC & Remotix I manage remote computers from my home office
• Troubleshoot Adobe CC Suit, Microsoft Office 365 & various other applications
• I manage “Support Suit” a ticket system to help with workload.
• I setup new users in AD, Exchange & Office 365 along with configuring a new computer for them to use

Louisville, KY

• Desktop Support for Mac & PC systems for 150+ users. Including but not limited to Win XP, Mac OSX, Adobe CS3, NGP, Microsoft Office, Avaya, Twitter & Adobe Air, Audio & Video Recording Software, Printers & Fax Machines.
• Repairs of hardware in house and schedule under warranty offsite repairs as well. Responsible for ordering parts as needed. Including printers, faxes, PCs, Macs, laptops, cell phones, pocket recorders, digital cameras.
• Setup & Configure new & refurbished computers to roll out to users. Including HP, Dell, Mac, etc.
• Organized and maintained inventory list of all workstations and laptops.
• Administrated Active Directory for all users.
• Setup and maintained VPN connections for 30+ laptops, Mac & PC environment. Also supported TCP/IP LAN & Wireless connections in house and off site.

Newark, OH

• Publishing Systems Specialist 40 hours/week 6/14/2005 – 5/20/2007Newark Advocate Newark, OH Supervisor Mark S. Carr (419) 521-7401
• Offered technology application support to PC & Mac users.
• Purchase, setup & repair of PC & Mac systems as needed.
• Administer Servers such as Apple Servers, Win 2k3, Baseview etc…
• Assisted with installs of new servers.
• Trained people one on one with new software such as Adobe Acrobat & layout & design software for the newspaper.

Coshocton, OH

• Setup & configured Mac & PC systems for customers. I worked closely with the customer to assure customer satisfaction.
• Technical support to customers on various applications & OS versions, Win 2k & Mac OS9.
• Assisted the owner with various tasks – setup training classes, maintained computers used for class environment, driver to and from class, cleaning the store front to welcome customer, designed flyers, training manuals.

• Serviced Windows computers, hardware and software
• Helped watch the store, including retail sales
• On site service calls to peoples homes or business
• Installed networking, including hubs, switches, routers and cabling

Comptia Certification, It Technician, Graduate

A+ certification

Associates, Electrical Electronics Technology

Activities and Societies: I was on the school's Advisory Committee, even after I graduated. The professor valued my opinion on new.