Daniel N. Email & Phone Number

I am an Information Technology Support Professional with the drive for developing strategies, planning, and executing mid to large-scale IT projects efficiently and with minimal disruptions to business operations. My expertise is in my ability to evaluate complex technical issues and provide hands-on support in hardware/software installations, configurations, system monitoring, and large-scale system migrations. I have made a measurable impact on business efficiency and productivity rates in going above and beyond in ensuring system availability.An overview of my career highlights include:Managed multiple vendors in a $150K project to retrofit terminal computer room for new technologies. Tasks included room expansion; and installation of fire prevention mechanisms, electrical panel upgrades, and temperature monitoring/control system. Partnered with Psion in the $350K project to roll out new Cisco wireless infrastructure and Psion 8530 G2 mobile computer system; and installation of Psion rugged mobile computer system in fleet trucks.Directed cleanup of severe, company-wide virus outbreak at APL. Established command center; planned, coordinated, and deployed team members to assigned floors, tracked and reported progress. Received highest performance evaluation rating and recommendation for a management position.Tasked to accompany C-level executives on off-site business trips to provide IT support.Designed and setup network infrastructure for APL office site. This project included managing multiple vendors and internal groups. With both management level and direct skills in system administration, I excel in troubleshooting to resolve network and computer system related issues that arise within and outside of normal business hours. I thrive on challenges in fast-pace environments and welcome opportunities to build teams and achieve business objectives and goals.

Listed skills include It Management, Disaster Recovery, Process Improvement, Vendor Management, and 14 others.