Daniel Nunns Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As a seasoned Digital Transformation Lead, I am passionate about driving digital initiatives and fostering a digital-first culture within organizations. With a track record of successfully leading the development of digital capabilities and integrating new technologies, I bring a wealth of experience to the table. My expertise includes:. Overseeing the execution of digital projects with a focus on delivering results. Championing the adoption of new digital technologies and ensuring they align with business objectives. Building and maintaining relationships with key stakeholders. Driving the move toward a data-driven organization and promoting the use of insights to inform decision-making. Developing digital talent through a combination of coaching and attracting new talent. Educating senior leaders on the importance of digital and fostering a tech-savvy culture from the top down. Staying ahead of the curve by continuously monitoring emerging digital technologies and business models.

Australia

I founded this business in 2022 with a singular focus: to offer top-tier technology hardware advice and solutions to businesses who either lack the expertise or want a second unbias opinion. Maintaining a select network has been key to upholding our standard of service. Our growth has been primarily driven by word-of-mouth, a testament to the quality and reliability we bring to every client engagement.

Brisbane, Queensland, Australia

In this role, I am accountable for the following:• Plan and manage the capacity and capabilities of human resources within the ICT Operations team to ensure the ongoing sustainability of ICT solutions.• Development and Maintenance of ICT Frameworks, policies, standards and procedures as required to support the activities of the Infrastructure, Project and Service Delivery teams.• Provide leadership, strategic and tactical direction to members of the Infrastructure, Project and Service Delivery teams.• Participation in product design and delivery, with a key focus on improving product collateral

Brisbane

I was promoted to the Service Delivery Manager, due to my many successes as the Service Desk Team Lead. I was responsible for ensuring the operational performance of all of Envisage Technologys’ Clients and that their Service Level Agreements are met.Role Key Objectives• Team Management – General Morale and mentoring• Service Management• Manage high-value clientele• Manage internal expenses and quoting and purchasing• Improve policy and procedures• Information management• Pursue automation• Service Improvement• Operational performance MonitoringMy focus is to enable my staff to offer industry-leading service and customer satisfaction. With the move to SAAS, I am proactively pursuing new revenue streams to ensure Envisage Technology stays relative to the future IT landscape.

Brisbane, Australia

This position was established due to rapid business growth. My initial goals were to take executive ownership over key clientele, to design document and implement new policies and procedures, that would assist in the ongoing growth of envisage technology.Key Objectives• Team Management – General Morale and mentoring• Ticket allocation/Management • Review the way staff resolve tickets – Training in tasks that are escalated regularly• Manage a group of high value clientele• Manage internal expenses and quoting and purchasing• Improve policy and procedures• Setup documentation process• Improve automation in Labtech• Look at utilising more of ConnectWise• Assist in the documentation of our hosted infrastructureAchievements• Reviewed Envisage applications and procedures• Reviewed SLA’s• Reviewed staff phone manner and approach to service calls• Incentivise support staff with KPI and implemented targets• Built knowledgebase for internal use• Implemented a customer satisfaction solution

Queensland, Australia

This position reported directly to the IT Manager within a small team of 6 technology professionals, this role was pivotal in the coordination of multiple projects that were running concurrently. The role required someone who had a working knowledge of SQL and SQL Server Management Studio, and with the ability to work closely with the data analytics team. This position requires advanced technical skills and thorough knowledge of integrated enterprise suites, business intelligence and reporting tools;Key Objectives• Assist in Project Management processes including timesheet management, status reporting and tracking• Extracting data for campaign communications• Ensuring the database is configured and ready for each fundraising campaign• Ensuring transactional and communication information is set up correctly in the CRM• Liaising with key internal stakeholders to ensure information is correctly recorded in the database and logically coded throughout each campaign• Continuously improving and optimising campaign processes and documentation in collaboration with relevant business users• Providing database support to marketing team members• Monitoring projects, benefits realisation and system delivery• Project coordination, development of agendas and distribution of packs • Scheduling, Risk, Issues, Change; Dependency Management• Project Reporting

Brisbane, Australia

The purpose of this position was to develop, lead and motivate a team of Service Delivery, Site Support Technicians and Application Support professionals to deliver excellent technical and non-technical first and Second and 3rd line support with outstanding customer service. My personal goals for the 2016/17 year were to exceed our customer’s service level agreements set by my predecessor.Key Objectives• Where to Work closely with clients to implement and complete projects, incidents and tasks.• Develop a performance measurement framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, to enhance the quality of support delivered.• Manage Service Delivery resources for optimal performance and Drive business innovation.Duties Include• Application Support Team Management• Change Management - Change approver• Service Delivery Team Management• Site Support Technician Management• Incident Management• Project Management• Customer Relationship Management• Technical Leadership• On-call and Escalations• Solution Delivery• Analytics and Reporting• Risk Committee member2016 -2017 Achievements• Reduced reporting overhead by 9 business days per month, through process improvement and Automation• Implemented probationary performance process• Implemented Service Delivery KPI's• Implemented a handover and release policy • Increased customer satisfaction• Reduced average incident handling times• Correct data accuracy in Board Reports• Facilitated numerous efficiency projects e.g. Automation of Host Data collection for Accounting team• Championed Knowledge base development, Deployment and upkeep• Supported core-banking upgrades• Added $250,000 worth of development quotes to the register

Queensland, Australia

As the Site Support Team Leader, for ACTEGroup, I manage Technicians in QLD, NSW, VIC and WA. My main tasks have me oversee the maintenance and Improvements to our 40 Campuses Distance Sites and Office spaces. In this role, I manage the relationship with Key stake holders, reporting any issues and then designing and implementing any solutions needed to resolve issues. Duties included• Support of all Infrastructure hardware and software.• Deployment of networking and server equipment, WatchGuard, Cisco, Aero Hive, HP servers• Fault Diagnostics and analysis of Software’s, VSphere, ESXI v4+, Windows server 2012 core and GUI• Mobile Phone Management - Airwatch• Fault Diagnostics and analysis of Various Hardware’s such as CISCO switches and routers, Aero Hive• Server provisioning for the dev, UAT and production environments • Organisation of ADSL and fibre installations across various sites, relocation of patch panelling, hardware purchasing, infrastructure installation and configuration.• Upgrading of all virtual servers from Windows Server 2008R2 platform to Windows Server 2012 and then on to 2012 server core.• Audio and visual hardware purchasing and set-ups• Assisting with design and implementation and support of our IBM endpoint management• Managing all Windows, Linux and OSX machines ensuring 100% compliance.• Providing solutions to technical issuesI spent the first 12 months at ACTEGroup due to huge growth “500 new staff” working at head office, where my ability to manage large projects and roll outs was utilised, below are a few projects I personally worked on and completed.• Skype for business transition from Avaya IP office• Dropbox for Business• IEM roll out• Site Setups• Asset management Implementation and management• Air-watch implementation and roll out for over 12,500 endpoints• Purchasing and vendor engagement• Training of level 1 and 2 staff• Training of IT administration Officer• Training of Site Support Technicians

Brisbane, Australia

ACTE Group Underwent huge growth “500 new staff were onboarded” I worked at our Head office, where my ability to manage large projects and roll outs was utilised, below are a few projects I personally worked on and completed.• Skype for business transition from Avaya IP office• Dropbox for Business• IEM roll out• Site Setups• Knowledge base implementation - ZENDESK• Racing Simulator Build and Project manage• Asset management Implementation and management• Air-watch implementation and roll out for over 12,500 endpoints• Purchasing and vendor engagement• Training of level 1 and 2 staff• Training of IT administration Officer• Training of Site Support Technicians

Brisbane, Australia

Duties IncludedCorporate Site SupportNetwork Officer IT SupportCorporate Technical Support OfficerI lead and participated in the following• Coordinated the Individualisation of the Pacific Aluminium service desk. • Project managed, through to setup of the new technical service desk to facilitate the separation requirements.• Managed the support of Head office Staff• Was given all duties of the network Administrator for Head OfficeMinor DutiesPhysical Relocations of all IT hardware’sPhysical network setupUser engagementIncident management SAP supportCloud Storage ImplementationMobile Device management - Air watchSCCMKB implementationService Now ImplementationHardware Standardization, specialisationAsset ManagementPurchasing and procurement

Wellington & Wairarapa, New Zealand

At Bank of New Zealand I participated in the followingSupport of 5000+ employeesUser engagementIncident management Support of 2000+ banking applicationsKB implementationIBM core banking Mainframe support and useI was a part of the Wellington Support team whom offered support to over 5000 users NZ wide and 800,000 customers. The role was a service orientated environment where I helped provide 1st & 2nd level technical support to internal staff with the aim to resolve queries at the first point of contact. I learnt many other aspects of IT at the same time such as identity access management and desktop services.

Wellington & Wairarapa, New Zealand

The role started as phone based tele-underwriting, liaising between customers and medical underwriters. As I became more senior in my role coaching and developing new staff, collecting outbound contact centre metrics; such as NPS, Quality customer contact, retention, and helping to manage staff through a major change in software platforms, became my role, one of my successes at bnz was that I developed a simplified training process for new staff.

Bachelor Of Information Technology, Information Technology, 82

Diploma In Systems Technology, Information Technology

Diploma In Animation, Animation, Interactive Technology, Video Graphics And Special Effects

Diploma In Multimedia Design, Multimedia Design

Activities and Societies: I was working part time to get through, but still attend group outings and so on.