Daniel Nunns Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As a seasoned Digital Transformation Lead, I am passionate about driving digital initiatives and fostering a digital-first culture within organizations. With a track record of successfully leading the development of digital capabilities and integrating new technologies, I bring a wealth of experience to the table. My expertise includes:. Overseeing the.

Australia

I founded this business in 2022 with a singular focus: to offer top-tier technology hardware advice and solutions to businesses who either lack the expertise or want a second unbias opinion. Maintaining a select network has been key to upholding our standard of service. Our growth has been primarily driven by word-of-mouth, a testament to the quality and.

Brisbane, Queensland, Australia

• In this role, I am accountable for the following:
• Plan and manage the capacity and capabilities of human resources within the ICT Operations team to ensure the ongoing sustainability of ICT solutions.
• Development and Maintenance of ICT Frameworks, policies, standards and procedures as required to support the activities of the Infrastructure, Project and Service Delivery teams.
• Provide leadership, strategic and tactical direction to members of the Infrastructure, Project and Service Delivery teams.
• Participation in product design and delivery, with a key focus on improving product collateral

Brisbane

• I was promoted to the Service Delivery Manager, due to my many successes as the Service Desk Team Lead. I was responsible for ensuring the operational performance of all of Envisage Technologys’ Clients and that their.
• Team Management – General Morale and mentoring
• Service Management
• Manage high-value clientele
• Manage internal expenses and quoting and purchasing
• Improve policy and procedures

Brisbane, Australia

• This position was established due to rapid business growth. My initial goals were to take executive ownership over key clientele, to design document and implement new policies and procedures, that would assist in the.
• Team Management – General Morale and mentoring
• Ticket allocation/Management
• Review the way staff resolve tickets – Training in tasks that are escalated regularly
• Manage a group of high value clientele
• Manage internal expenses and quoting and purchasing

Queensland, Australia

• This position reported directly to the IT Manager within a small team of 6 technology professionals, this role was pivotal in the coordination of multiple projects that were running concurrently. The role required.
• Assist in Project Management processes including timesheet management, status reporting and tracking
• Extracting data for campaign communications
• Ensuring the database is configured and ready for each fundraising campaign
• Ensuring transactional and communication information is set up correctly in the CRM
• Liaising with key internal stakeholders to ensure information is correctly recorded in the database and logically coded throughout each campaign

Brisbane, Australia

• The purpose of this position was to develop, lead and motivate a team of Service Delivery, Site Support Technicians and Application Support professionals to deliver excellent technical and non-technical first and.
• Where to Work closely with clients to implement and complete projects, incidents and tasks.
• Develop a performance measurement framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, to enhance the quality of support delivered.
• Manage Service Delivery resources for optimal performance and Drive business innovation.Duties Include
• Application Support Team Management
• Change Management - Change approver

Queensland, Australia

• As the Site Support Team Leader, for ACTEGroup, I manage Technicians in QLD, NSW, VIC and WA. My main tasks have me oversee the maintenance and Improvements to our 40 Campuses Distance Sites and Office spaces. In this.
• Support of all Infrastructure hardware and software.
• Deployment of networking and server equipment, WatchGuard, Cisco, Aero Hive, HP servers
• Fault Diagnostics and analysis of Software’s, VSphere, ESXI v4+, Windows server 2012 core and GUI
• Mobile Phone Management - Airwatch
• Fault Diagnostics and analysis of Various Hardware’s such as CISCO switches and routers, Aero Hive

Brisbane, Australia

• ACTE Group Underwent huge growth “500 new staff were onboarded” I worked at our Head office, where my ability to manage large projects and roll outs was utilised, below are a few projects I personally worked on and.
• Skype for business transition from Avaya IP office
• Dropbox for Business
• IEM roll out
• Site Setups
• Knowledge base implementation - ZENDESK

Brisbane, Australia

• Duties IncludedCorporate Site SupportNetwork Officer IT SupportCorporate Technical Support OfficerI lead and participated in the following
• Coordinated the Individualisation of the Pacific Aluminium service desk.
• Project managed, through to setup of the new technical service desk to facilitate the separation requirements.
• Managed the support of Head office Staff
• Was given all duties of the network Administrator for Head OfficeMinor DutiesPhysical Relocations of all IT hardware’sPhysical network setupUser engagementIncident management SAP supportCloud Storage.

Wellington & Wairarapa, New Zealand

At Bank of New Zealand I participated in the followingSupport of 5000+ employeesUser engagementIncident management Support of 2000+ banking applicationsKB implementationIBM core banking Mainframe support and useI was a part of the Wellington Support team whom offered support to over 5000 users NZ wide and 800,000 customers. The role was a service.

Wellington & Wairarapa, New Zealand

The role started as phone based tele-underwriting, liaising between customers and medical underwriters. As I became more senior in my role coaching and developing new staff, collecting outbound contact centre metrics; such as NPS, Quality customer contact, retention, and helping to manage staff through a major change in software platforms, became my role.

Bachelor Of Information Technology, Information Technology, 82

Diploma In Systems Technology, Information Technology

Diploma In Animation, Animation, Interactive Technology, Video Graphics And Special Effects

Diploma In Multimedia Design, Multimedia Design

Activities and Societies: I was working part time to get through, but still attend group outings and so on.