Daniel O'Callaghan Email & Phone Number

Melbourne, VIC, AU

AGL Energy

SAP CRM upgrade reporting directly to the project manager, with 5 direct and 4 indirect reports. Responsible for the redevelopment of all work instructions and online knowledge document repository for Consumer and Large Market customers. My experience in training and SharePoint enabled me to undertake additional responsibilities including development of an.

Reporting to the Continuous Business Improvement manager, responsible for maintaining Knowledge and documentation repository, ensuring the integrity of the system and process was maintained and all documents reviewed and published within established guidelines. Stakeholders include National Training Manager, National Customer Operations Manager, Service.

A member of the Learning and Development Team reporting directly to the National Training Manager, responsible for the development and facilitation of system, process and soft skills to consolidate high quality training and outcomes. Applied it where appropriate to the adult learning styles when creating training material and facilitating training ensure.