- Identify and document root causes of IT problems and develop strategies to prevent recurrence- Develop and implement proactive strategies to prevent IT problems and minimize their impact on businessoperations.- Analyze incident trends and develop proactive measures to minimize future IT problems- Coordinate with different teams to gather information on IT problems and their impact on business operations- Collaborate with IT teams and business stakeholders to identify areas of improvement and implement processchanges to prevent IT problems- Collaborated with SMEs to analyze training needs and define learning objectives for IT job roles and skill levels.- Designed and developed instructional materials, incorporating multimedia elements and technology to enhance thelearning process for IT personnel.- Supported organizational change by providing IT-focused training and development programs during transitions suchas mergers, acquisitions, or restructurings.- Defined project goals, deliverables, and KPIs, creating detailed project plans and tracking progress while addressingpotential risks and issues in a timely manner.- Proficient in ITIL framework, possessing a solid understanding of its fundamental principles and best practices,enabling effective alignment of IT services with organizational objectives.

-Answer user inquiries regarding computer software or hardware operation to resolve problems.-Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.-Set up equipment for Dell customers, performing or ensuring proper installation of cables, operating systems, or appropriate software remotely.-Develop training materials and procedures, or train users in the proper use of hardware or software.-Inspect equipment and read order sheets to prepare for delivery to users.-Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.-Enter commands and observe system functioning to verify correct operations and detect errors.-Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.-Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

•Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements. •Maintaining a detailed and organized storage system to ensure data entries are complete and accurate. •Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents. •Establishing data entry standards by continually updating filing systems to improve data quality. •Addressing data inconsistencies by working with administrative staff to locate missing data. •Attending to data queries and reporting any major data errors to management. •Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.

Provide IT support via Remote Desktop Support oronsite for PC hardware, software, printers, andnetworking equipment•Monitor ticketing queues while interacting withstudents and faculty to efficiently keep the ticketqueue low•Manage Active Directory with the SystemAdministrator and provide Group Access to users•Developed and tested new product offeringsprior to release to assist the development team inbug identification.•Assisted customers in identifying issues andexplained solutions to restore service andfunctionality.•Tracked computer equipment, peripherals andnetwork servers via master documentation inExcel.•Configured hardware, devices, and software toset up workstations for employees.

Assisted Director of IT Infrastructure and AssistantDirectors with all support needs.•Used Cisco Meraki to create and updateequipment and documents.•Broke down and evaluated user problems, usingtest scripts, personal expertise and probingquestions.•Maintained servers and systems to keep networksfully operational during peak periods.•Create, maintain and delete users in ActiveDirectory to keep update records of all users•Provide IOS system support to clients remotelyand onsite while managing all apple products•Implement Cyber security and management insoftware such as outlook, diver,IBM, VMware•Update Wireless Access Points, Networkswitches/Ports in IT infrastructure•Troubleshoot OS X, Windows, Chrome OSdevices.