Daniel Orozco Email & Phone Number

Elizabeth, NJ, US

Milwaukee, Wisconsin, US

- Identify and document root causes of IT problems and develop strategies to prevent recurrence- Develop and implement proactive strategies to prevent IT problems and minimize their impact on businessoperations.- Analyze incident trends and develop proactive measures to minimize future IT problems- Coordinate with different teams to gather information on.

Round Rock, Texas, US

-Answer user inquiries regarding computer software or hardware operation to resolve problems.-Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.-Set up equipment for Dell customers, performing or ensuring proper installation of cables, operating.

Linden, New Jersey, US

• Collecting and digitizing data such as invoices, canceled bills, client information, and financial statements.
• Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.
• Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.
• Establishing data entry standards by continually updating filing systems to improve data quality.
• Addressing data inconsistencies by working with administrative staff to locate missing data.
• Attending to data queries and reporting any major data errors to management.

Union, NJ, US

• Provide IT support via Remote Desktop Support oronsite for PC hardware, software, printers, andnetworking equipment
• Monitor ticketing queues while interacting withstudents and faculty to efficiently keep the ticketqueue low
• Manage Active Directory with the SystemAdministrator and provide Group Access to users
• Developed and tested new product offeringsprior to release to assist the development team inbug identification.
• Assisted customers in identifying issues andexplained solutions to restore service andfunctionality.
• Tracked computer equipment, peripherals andnetwork servers via master documentation inExcel.

Union, NJ, US

Elizabeth, New Jersey, US

• Assisted Director of IT Infrastructure and AssistantDirectors with all support needs.
• Used Cisco Meraki to create and updateequipment and documents.
• Broke down and evaluated user problems, usingtest scripts, personal expertise and probingquestions.
• Maintained servers and systems to keep networksfully operational during peak periods.
• Create, maintain and delete users in ActiveDirectory to keep update records of all users
• Provide IOS system support to clients remotelyand onsite while managing all apple products

Bachelor Of Technology - Btech, Information Technology

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