Daniel Ortega Email & Phone Number

• Perform thorough regression testing when bugs are resolved• Develop and apply testing processes for new and existing products to meet client needs• Liaise with internal teams (e.g. developers and product managers) to identify system• Track quality assurance metrics, like defect densities and open defect countsrequirements

Greater Atlanta Area

• Provide level 2 troubleshooting support for issues reported by customers. • Develop and execute comprehensive DR test plans and procedures to ensure business continuity in the event of a disaster. • Manage the incident life cycle of production services from initial report to corrective actions. • Interface with QA and development teams to enhance the documentation and implementation of incident response procedures and guidelines.

Greater Atlanta Area

• Analyzed monthly Amazon Web Service billing information and coordinated with CFO and CTO to determine future budget plans.• Summarized marketing department quarterly spending and collaborated with CFO and CMO to address historical spending patterns and future budget plans.• Gathered independent contractor invoice information and merged with employee cost data to create analysis of yearly expenditure of enrollment services.

Greater Atlanta Area

• Communicated with third-party benefits and payroll providers to ensure timely on-boarding and exit process of employees.• Collaborated with department managers to prepare for college career fairs and manage logistics of employee attendance.