Daniel Ortega Email & Phone Number

• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system
• Track quality assurance metrics, like defect densities and open defect countsrequirements

Greater Atlanta Area

• Provide level 2 troubleshooting support for issues reported by customers.
• Develop and execute comprehensive DR test plans and procedures to ensure business continuity in the event of a disaster.
• Manage the incident life cycle of production services from initial report to corrective actions.
• Interface with QA and development teams to enhance the documentation and implementation of incident response procedures and guidelines.

Greater Atlanta Area

• Analyzed monthly Amazon Web Service billing information and coordinated with CFO and CTO to determine future budget plans.
• Summarized marketing department quarterly spending and collaborated with CFO and CMO to address historical spending patterns and future budget plans.
• Gathered independent contractor invoice information and merged with employee cost data to create analysis of yearly expenditure of enrollment services.

Greater Atlanta Area

• Communicated with third-party benefits and payroll providers to ensure timely on-boarding and exit process of employees.
• Collaborated with department managers to prepare for college career fairs and manage logistics of employee attendance.