Daniel O'Sullivan
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Daniel O'Sullivan Email & Phone Number

Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps at Commonwealth Bank
Location: Perth, Western Australia, Australia 19 work roles
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Role
Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps
Location
Perth, Western Australia, Australia
Company size

Who is Daniel O'Sullivan? Overview

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Daniel O'Sullivan is listed as Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps at Commonwealth Bank, a company with 33550 employees, based in Perth, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Daniel O'Sullivan.

Daniel O'Sullivan previously worked as Service Management Chapter Lead - Global Technology Services at Commonwealth Bank and Service Operations Manager at Bankwest.

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Email format at Commonwealth Bank

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Commonwealth Bank

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About Daniel O'Sullivan

Daniel O'Sullivan is a Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps at Commonwealth Bank. Colleagues describe them as "I had a pleasure to work with Daniel for 1 year at FINTRAX. Daniel was supporting my team of 100 staff in IT area, he was instrumental during a seamless office transition in 2016. On the position of Service Delivery Leader, Daniel was a very driven individual and was very proactive to get results and once achieved he maintained this high standard even beyond any given project due to his focus on continuous customer contact and relationship building capabilities. His technical… Show more" and "I was glad to work with Daniel at Fintrax, both his technical & leadership skills helped our global team to tackle obstacles more effectively and at a faster pace. He implemented communication portal with simple yet productive approach for internal and external staff. I would highly recommend Daniel as he will be a valuable asset to any company."

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Commonwealth Bank
Commonwealth Bank
Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps
australia
Website
Employees
33550
AeroLeads page
19 roles

Daniel O'Sullivan work experience

A career timeline built from the work history available for this profile.

Service Management Chapter Lead - Global Technology Services

Current
Nov 2023 - Present

Service Operations Manager

Current

Perth, Western Australia, Australia

May 2022 - Present

Major Incident Manager

Perth, Australia

Jan 2020 - May 2022

Development Team Lead

Perth, Australia

  • Managing a Team of 4 on the development team of UI/UX and application developers. I have been the lead and a Technical resource on the MYN product
  • Setting up an agile environment in Jira
  • Learning agile and implementing it with ITIL
  • Managing the Azure Infrastructure
  • Being the lead for the production of our MYN product and dashboard.
Feb 2017 - Jun 2017

Development Team Lead

Perth, Australia

Feb 2017 - Jun 2017

Enterprise Technology Service Delivery Leader

Galway

  • I was the service delivery lead and looked after 9 local support staff across Europe and Asia. My main role is to improve the service delivered to the business with my team and work on the customer support relationship.
  • Administration and implementation of a new Jira Service desk.
  • Implemented a change portal and workflows using Jira.
  • Implemented System Center Configuration manager to improve build times in international offices.
  • Implemented a low cost… Show more I was the service delivery lead and looked after 9 local support staff across Europe and Asia. My main role is to improve the service delivered to the business with my team and work on.
  • Implemented a low cost video conferencing solution.
Oct 2015 - Aug 2016

System Administrator

Galway

Aug 2015 - Oct 2015

System Analyst

  • Built an SCCM 2012 R2 Environment for Monadelphous
  • Design and Implementation of 2nd Phase Expansion of a Spinitex Digital Signage system.
  • Plan, Design and Migrating OS systems to Server 2012 R2
  • Designed and implemented Primavera P6 V8 with weblogic.
  • Build analyst for Office 365 implementaion.
Jun 2014 - Jun 2015

System Administrator

Perth Area, Australia

Currently Working as a system administrator for monadelphous.Duties include - Building site servers on vmware ESXi Hosts - Setting up a Digital Signage system for the company using spinetix software and hardware- Evaluating Software for distributing within the company- Writing Powershell scripts to help reduce daily tasks- Updating PRTG to resolve server.

Aug 2012 - Jun 2014

Travelling Europe

Travelling Europe

Travelling Europe Ireland, England, Scotland, Belgium, Norway, Netherlands, Poland, Lithuania, Latvia, Estonia, Russia, Hungary, Romania, Ukraine, Croatia, Greece, Slovakia, Egypt, Austria, Spain, Czech Republic, Italy

Apr 2012 - Aug 2012

Applications Support Analyst

Dublin

Worked in an application support role for trading systems. hands on support for traders. Tasks included looking after an bespoke trading system for a team of traders and helping developers pinpoint problems in the software. writing scripts to remotely install software on machines for bug fixes.Doing deployments after-hours to upgrade systems.Working with.

Sep 2011 - Mar 2012

Systems Administrator

Perth, Australia

  • Monadelphous are a Mining Engineering company with 1500+ users based throughout Australia and Aisa. My role as system administrator was to maintain all site servers which were server 2003/2008 environments through.
  • Configuring and deployment of Windows 7 OS image using Altiris 6.9
  • Creating images and packaging software With Wise Package studio
  • Managing SQL 2005 and 2008
  • VBS, Powershell and batch scripting.
  • Maintaining RSA system
Apr 2010 - Sep 2011

Desktop Support

The Public transport authority look after all transport systems in Perth. They have 500 employees I worked on the desktop support team managing calls and logging jobs. I did remote support to users and desktop support when needed. I was also building machines and supporting bespoke software for the company.Any new fixes I found for ongoing issues where.

Nov 2009 - Apr 2010

Systems Engineer

Absolute It Solutions

Duties IncludedLooking after client servers windows server 2003, SBS, Server 2008 Exchange 2003 and Exchange 2007Building PCs and installing OS with all software including kaspersky/trend latest Microsoft updates any Client software neededUpdating and looking after client Networks including VPNsTerminal serverSetup of thin clients Managing and updating.

Jun 2009 - Aug 2009

Systems Engineer

Netlink are an IT service Provider based in Perth the have a client base of over 500+ users on multiple sites as a member of the netlink team I was set to sites to monitor server performance and to resolve tickets assigned to me within an SLA. I also had to manage backups and build new servers for sites which were either SBS 2003 or Server 2003 R2.

Nov 2008 - May 2009

Systems Engineer/Analyst

Shgi (Ireland)

Duties included:New PC rollout 30/40 new PCs, as well as upgrading 100 older PCs with XP and Join to the Antivirus and WSUS serversUpgrade of PCs to XP in Dublin and BelfastVOIP phone system installations - rollouts the handsets and do testingExchange Server disk space issues - upgrade to Enterprise Edition, migrate from PSTs, implement mailbox quotasSet.

Sep 2008 - Nov 2008

Deskside And Network It Technician

Edina

Looking after windows 2003 servers for offices in Dublin, Cork, Lisburn and Manchester and Derry supporting 150 users in total using Dell Build Laptops and Desktops and Servers.Server 2003 Experience includes:Managing and maintaining User Accounts in Active Directory on server 2003 also installing and configuring AD on windows 2008.Deploying software using.

Apr 2006 - Sep 2008

Technical Analyst/Operations Coordinator

While working in HP Daniel was Operations Coordinator for the 'out of hours' team of 4. He supported 6 multinational companies looking after networks (LAN, WAN VPN)Duties included:Software (All Microsoft packages, SAP, IBM, Symantec anti-virus and Microsoft anti-spyware, lotus notes and in-depth knowledge of outlook and MS Exchange)Remote software.

Dec 2004 - Aug 2006
Team & coworkers

Colleagues at Commonwealth Bank

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FAQ

Frequently asked questions about Daniel O'Sullivan

Quick answers generated from the profile data available on this page.

What company does Daniel O'Sullivan work for?

Daniel O'Sullivan works for Commonwealth Bank.

What is Daniel O'Sullivan's role at Commonwealth Bank?

Daniel O'Sullivan is listed as Service Management Chapter Lead - Global Technology Services | ITIL 4 | Customer Experience | Team Building | Service Management | DevSecOps at Commonwealth Bank.

Where is Daniel O'Sullivan based?

Daniel O'Sullivan is based in Perth, Western Australia, Australia while working with Commonwealth Bank.

What companies has Daniel O'Sullivan worked for?

Daniel O'Sullivan has worked for Commonwealth Bank, Bankwest, Office Solutions It, Myn - Makemynyours, and Zora Tech.

Who are Daniel O'Sullivan's colleagues at Commonwealth Bank?

Daniel O'Sullivan's colleagues at Commonwealth Bank include Faris Shuwayhat, Anita Lin, D G, Michael Walkley, and Mandeep Sokhal.

How can I contact Daniel O'Sullivan?

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